[Hiring] Senior Patient Experience Professional @CenterWell

Role Description

The Senior Patient Experience Professional supports the design, execution, and continuous improvement of patient experience strategies across the primary care organization. Using patient feedback, performance data, qualitative insights, and partnerships, you will identify opportunities, develop recommendations, and lead measurable improvements for patients, clinicians, and the business.

Reporting to the Consumer Experience Principal, you will improve patient experience projects through:

• Insight generation
• Improvement planning
• Partner engagement
• Execution support

You will collaborate across teams to:

• Identify challenges
• Translate data into applicable insights
• Support experience improvement efforts

Qualifications

• Bachelor's degree in business, healthcare administration, public health, analytics, economics, or related field.
• 3+ years of experience in healthcare, consulting, strategy, operations, analytics, quality improvement, customer/patient experience, or a related discipline.
• Experience analyzing quantitative and qualitative data to identify trends, causes, risks, and improvement opportunities.
• Translate complex analyses into clear recommendations, business insights, and leadership-ready materials.
• Experience collaborating with teams and influencing partners without direct authority.
• Proficiency with data visualization tools.
• Demonstrated curiosity and commitment to continuous improvement.
• Can work Eastern Standard Time hours.

Requirements

• Experience working with patient experience metrics, CAHPS, NPS, survey data, or Voice of Customer programs.
• Experience in primary care, population health, value-based care, Medicare Advantage, health plans, or provider organizations.
• Familiarity with quality improvement methodologies, process improvement, or performance management frameworks.
• Experience developing dashboards, scorecards, business cases, or executive communications.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address the factors that impact patient well-being.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive, and, most of all, personalized.