[Hiring] Senior Patient Access Liaison @Compass Pathways

Role Description

The Senior Patient Access Liaison (Sr. PAL), Field Patient Access, is responsible for site-level execution of Compass Pathways' patient engagement strategy by:

• Supporting REMS certification
• Strengthening site access readiness
• Providing compliant coverage and reimbursement education to healthcare stakeholders

The Sr. PAL serves as a field-based patient access resource who:

• Helps sites understand treatment logistics
• Identifies information gaps
• Addresses patient access barriers
• Supports operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes

Additionally, the Sr. PAL:

• Strengthens account and stakeholder relationships
• Collaborates appropriately with matrix team members
• Maintains disciplined CRM documentation
• Upholds non-promotional role boundaries
• Coaches and mentors PAL colleagues
• Shares recurring field insights and process-improvement opportunities
• May support regional initiatives or special projects

Following commercial launch, the Sr. PAL will assume primary responsibility for:

• Customer engagement
• Patient access support
• Execution of regional business objectives within an assigned territory

Prior to launch, the role will provide comprehensive support across a broader geographic region, partnering with the Regional Director to strategically engage priority organizational customer groups.

Qualifications

• Minimum of 5 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, specialty healthcare
• Experience navigating a complex healthcare ecosystem

Requirements

• Access & Reimbursement Expertise: Experience supporting access and reimbursement processes for REMS-regulated products, buy-and-bill products, specialty pharmacy programs, patient support services, coverage, coding, benefit verification, prior authorization, appeals, affordability programs, and compliant access resources
• Patient Journey Enablement: Experience helping sites and stakeholders support patient progression from referral through treatment initiation
• Strategic Account Support: Experience partnering with treatment sites to assess needs and strengthen workflows
• Operational Excellence & Execution: Strong planning, organization, accountability, and disciplined execution
• Collaborative Influence & Compliance: Experience collaborating compliantly with matrix partners

Benefits

• Flexibility & generous time off
• Parental & reproductive support
• Health & medical benefits
• Mental health & wellbeing support
• Financial health resources