[Hiring] Senior Nurse Case Manager @Cencora

Role Description

We're hiring a Bilingual Nurse Case Manager. Make a meaningful difference in patient care. In this role, you will manage case support for assigned physicians, hospitals and clinics within a defined geography. Reporting to the Program Manager, you will help patients access services and drug therapy by coordinating care, reimbursement, clinical monitoring and issue resolution.

• Provide medical support and education to patients and health care providers on disease, therapy and disease management.
• Deliver inbound and outbound telephone support, including maintenance and adherence calls.
• Apply case-management protocols covering clinical monitoring, data collection, patient follow-up, compliance, therapy disruption or discontinuation, and adverse event reporting.
• Coordinate the activities and documentation needed to obtain prescription drug coverage through private, public and federal funding programs.
• Work with insurers, physician offices, health care professionals, pharmacies and agencies to identify reimbursement solutions, coordinate drug delivery and resolve issues.
• Maintain accurate case information, manage databases and complete ongoing audits of files and captured data.
• Communicate clearly with the manager, team and client regarding patient case management.
• Attend patient meetings, conferences and specialized therapy training, and build effective relationships with patient associations, advocacy groups and pharmaceutical partners.
• Collaborate with program colleagues to develop and implement disease-management programs, patient materials, compliance parameters, needs assessments and protocols.
• Support the training of new Nurse Case Managers through shadowing and call monitoring.

Qualifications

• Fluency in both French and English is mandatory.
• Bachelor’s degree or Registered Nurse diploma. An advanced degree or specific practice-management experience is preferred.
• At least five years of nursing experience.
• Health care and case-management experience in a medical or hospital practice, insurance environment or biopharmaceutical industry.
• Experience in third-party reimbursement, pharmaceutical sales, managed care, clinical support or a related area is an asset.
• Ability to understand and communicate medical information clearly and appropriately.
• Strong patient focus, customer service, telephone etiquette and written and verbal communication skills.
• Proven ability to work autonomously, prioritize competing deadlines, multitask and perform effectively under pressure.
• Strong negotiation, interpersonal, leadership, analytical, mathematical, business and financial skills.
• Excellent attention to detail, organization and problem-solving capability.
• Proficiency in Microsoft Outlook, Word and Excel, along with strong internet research and general computer skills.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.