[Hiring] Senior New Patient Service Navigator @Moffitt Cancer Center

Role Description

The Senior New Patient Service Navigator (Sr. NPSN) is an advanced-level role responsible for handling complex registration and scheduling scenarios, supporting financial clearance processes, and serving as a resource for frontline staff. This role ensures high-quality patient access while driving efficiency and accuracy.

• First contact scheduling rate
• Insurance verification accuracy
• Record collection completeness
• Outreach effectiveness and follow-up success
• Quality scorecard performance
• Reduction in scheduling delays
• Patient satisfaction

Qualifications

• High School Diploma/GED
• 3+ years patient access, scheduling, or call center experience
• Experience in insurance verification and/or financial processes
• May require evening/weekend coverage

Requirements

• Advanced knowledge of registration and scheduling workflows, insurance verification, and financial clearance processes
• Strong knowledge of insurance verification and financial processes
• Strong critical thinking skills and the ability to resolve complex cases efficiently
• Proven ability to manage complex workflows
• Patient-Centered Focus
• Ability to manage multiple priorities
• Ability to balance productivity with quality while supporting continuous process improvement
• Ability to manage complex scheduling and intake scenarios
• Skilled at interpreting insurance benefits and communicating financial responsibility
• Supporting staff through guidance, coaching, and knowledge sharing
• Identifying and resolving workflow barriers
• Maintaining accuracy and urgency in high-priority cases

Benefits

• Salary Range: $18.64 - $28.53
• Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions
• Commitment to maintaining fair and equitable pay practices