[Hiring] Senior Medical Education Platform Trainer @McGraw Hill LLC.

Role Description

The Sr. Medical Education Platform Trainer - APAC plays a strategic role in enabling medical and health sciences institutions across the APAC region to achieve measurable teaching, learning, and clinical outcomes using McGraw Hill’s digital platforms. This senior-level role not only delivers high-quality training but designs, owns, and scales regional adoption programs, ensuring that faculty, clinicians, students, and librarians integrate digital resources effectively into curriculum, research, and clinical decision-making.

The position partners cross-functionally with Sales, Marketing, Product, and Global Customer Success to shape regional strategy, support key renewals, contribute market insights, and accelerate platform usage. The Senior Trainer represents McGraw Hill as a regional expert in medical education engagement, influencing both internal stakeholders and senior academic leaders.

What you will be doing?

• Regional Program Leadership:
  • Design and execute APAC-wide onboarding and adoption programs tailored to medical, nursing, and allied health curricula.
  • Develop scalable training frameworks, campaigns, and learning pathways for faculty, librarians, clinicians, and students.
  • Lead annual regional adoption planning with Sales and Customer Success leadership.
• Training & Education Delivery:
  • Deliver high-impact in-person and virtual training sessions, workshops, and curriculum-integration consultations.
  • Develop advanced training assets (videos, guides, toolkits, microlearning modules) that support faculty development and student success.
  • Represent McGraw Hill at conferences, academic meetings, and institutional leadership presentations.
• Advanced Analytics & Reporting:
  • Own regional adoption KPIs and monitor key institution-level usage patterns to identify risks and opportunities.
  • Build and maintain dashboards, usage reports, and intervention plans for high-value accounts.
  • Present data-driven recommendations during quarterly business reviews (QBRs) and renewal discussions.
• 3P Management & Partner Success:
  • Manage, monitor, and support multiple third-party (3P) partners across APAC who handle customer success, engagement, and renewal-related activities.
  • Ensure 3P partners deliver engagement, training quality, and customer experience equivalent to direct McGraw Hill support.
  • Provide ongoing training, guidance, and content updates to partner customer success teams.
  • Review 3P performance data, usage reports, and customer feedback to identify gaps and drive corrective actions.
  • Conduct regular business reviews and planning sessions with 3P partners to align strategy, targets, and expectations.
  • Serve as the regional point of escalation for partner-supported institutions to ensure consistent, high-level support.
• Cross-Functional Influence & Product Feedback:
  • Serve as the APAC liaison to Product and UX teams, providing structured insights from customer interactions, curricula, and market trends.
  • Collaborate with Marketing to develop region-specific engagement content and targeted campaigns.
  • Support high-stakes renewal or expansion opportunities by supplying strategic data and training plans.

Requirements

• 5-7 years of experience in medical education, digital learning, faculty development, or customer training.
• Proven ability to design and deliver training programs for complex academic or clinical audiences.
• Strong analytic skills with experience interpreting usage data and shaping adoption strategy.
• Professional English and Mandarin fluency (written and verbal).
• Ability to travel internationally across APAC and beyond.
• Academic or professional background in health sciences (Medicine, Nursing, Pharmacy, Public Health, Biomedical Sciences, Allied Health, Medical Librarianship, etc.).
• Strong account management mindset, proactive, skilled at managing multiple stakeholder relationships and expectations across diverse institutions.
• Experience managing external partners, distributors, or third-party vendors.

Preferred

• Experience working in a university, hospital, medical school, or professional medical association.
• Familiarity with LMS workflows, LTI integrations, or digital resource adoption in higher education.

Digital Skills/Capabilities

• Ability to create professional learning content (videos, microlearning, guides).
• Strong command of digital platforms, data dashboards, analytics tools, and CRM/CS systems.
• Skilled in translating data insights into actionable adoption strategies for customers.

Benefits

• At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.