[Hiring] Senior Medical Administrative Clerk @CommUnityCare Health Centers

Role Description

Responsible for being a support person and/or first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in as well as administrative support in the event of clinic closure in a remote capacity.

Responsibilities

• Ability to perform all Medical Administrative Clerk essential duties as prescribed in the MAC job description.
• Working with the Administrative Supervisor and Practice Administrator in the support of training medical administrative clerks, including but not limited to completing orientation checklists and MAC competencies.
• Responsible for opening front office and all duties associated with this function.
• Responsible for end of day processing and documentation, including preparation and completion of deposit(s).
• Participate in investigating/researching complex patient issues, scheduling, and potential billing issues.
• Act as a subject matter expert in insurance regarding eligibility and coverage.
• Monitoring telephone activities with respect to volume and efficiencies, may serve as additional support when needed.
• Monitoring patient registration workflow volumes and provide additional support to alleviate bottlenecks and maintain efficient front-end processing.
• May serve as a back-up support for the administrative supervisor, as needed.
• Accurately document and communicate and/or escalate patient concerns to site leadership.
• Works as primary or secondary contact for all vendors and contracted services at site including but not limited to housekeeping, laboratory, and security services.
• Utilizes various software systems pertaining to front-end desk and administrative duties.
• Works as primary or secondary point of contact for IT services as SPOC; reconciliation of IT equipment and inventory.
• Works as primary or secondary contact for supply order management and site equipment management and facility management.
• Ability to analyze team member data/metrics and discuss professional development for team members with Administrative Supervisor.
• Support, organize and execute events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator.
• Ability to work remotely supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency.
• Performs all duties in an ethical manner consistent with the Code of Conduct the IMPACT Statement.
• Perform other job‐related duties as assigned.

Qualifications

• High School Diploma or Equivalent

Requirements

• At least one year of experience in registration or front office duties in a dental, physician’s office, hospital emergency department, and/or urgent care setting.

Knowledge/Skills/Abilities

• Knowledge of:
  • Healthcare office concepts, practices, policies, and procedures
  • Insurance verification procedures
  • Microsoft Office Applications (Word, Excel, Outlook)
  • HIPAA and Joint Commission guidelines and regulations
• Skilled in:
  • Providing exceptional customer service
  • Verbal and written communications, including telephone and email etiquette and documentation
  • Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team
  • Effective problem-solving techniques
• Ability to:
  • Understand data metrics in Epic EMR system such as work queues, in-basket, and claim work queues.
  • Work in a self‐directed, organized manner
  • Multitask while maintaining a strong attention to detail and accuracy
  • Present information in a consistent, organized, and accurate manner
  • Demonstrate flexibility and ingenuity in response to change
  • Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
  • Maintain confidentiality