[Hiring] Senior Manager, Physical Therapy @Hinge Health

Role Description

Join the team transforming how health care is delivered by pairing innovative technology and connected devices with a top-notch care team. As Senior Manager, Physical Therapy, you will lead multiple Physical Therapy teams and ensure high-quality, technology-enabled care is delivered at scale.

• Translate department strategy and OKRs into clear execution plans.
• Allocate resources across your teams.
• Scale operating practices that improve access, capacity, quality, clinical outcomes, employee experience, and cost.
• Lead through 5–7 PT Managers, coaching them to improve performance and velocity while holding them accountable for team results, talent, execution, and responsible use of resources.
• Own execution of the PT operating model, including workforce and capacity planning, performance management, clinical operations processes, and escalation paths.
• Partner with leaders across Clinical Operations and adjacent cross-functional teams to deliver programs, manage dependencies, and drive process change and continual improvement.

What You’ll Accomplish

• In your first 3 months:
  • Build trusted relationships with your team of PTs, peer leaders, and cross-functional partners; understand team health, operating rhythms, goals, and key risks.
  • Establish a clear view of performance across your teams, including access, capacity, service levels, utilization, quality, clinical outcomes, member satisfaction, employee experience, compliance, and cost.
  • Align your teams to the PT operating plan, near-term priorities, escalation paths, and decision rights.
  • Identify the highest-leverage opportunities to improve execution, manager effectiveness, and consistency across teams.
• In your first 6 months:
  • Translate department-level OKRs into executional plans, and make thoughtful resource allocation decisions across teams.
  • Establish consistent management systems for capacity planning, performance management, quality controls, clinical operations processes, and risk escalation.
  • Coach PT Managers to address performance gaps early, develop their teams, and deliver predictable results against agreed metrics.
  • Lead or contribute to cross-functional programs, proactively managing dependencies, stakeholder expectations, risks, and blockers.
• In your first year:
  • Build a strong, layered leadership team by hiring, coaching, and developing leaders; create a ready bench and act decisively when performance gaps persist.
  • Scale effective practices across the PT organization and improve the reliability, efficiency, and quality of the operating model.
  • Lead change within the PT organization and across Clinical Operations, including technology and AI adoption, while supporting teams through transitions and maintaining performance and engagement.
  • Influence leaders and cross-functional stakeholders to drive process improvements and make sound tradeoffs across quality, outcomes, employee experience, and cost.
  • Sustain a culture of accountability, learning, and high performance, including consistently strong management and engagement scores.

Qualifications

• A healthcare operations leader who has managed leaders and has led multiple teams or program areas in a fast-moving clinical environment.
• A strategic translator who turns department strategy into practical plans, clear priorities, measurable outcomes, and consistent execution.
• A system builder who can identify what works on one team and scale it through repeatable operating mechanisms.
• A talent developer who changes the trajectory of leaders and individual contributors through thoughtful coaching, delegation, feedback, and stretch opportunities.
• An effective communicator who is clear, concise, and quick to respond.
• A learn-it-all who seeks diverse perspectives, challenges assumptions, and continuously improves the way work gets done.
• A leader who demonstrates hustle and accountability by resolving dependencies, stewarding resources responsibly, meeting commitments, and addressing risks early.
• A hands-on leader who can operate at two altitudes: offering practical guidance when teams need it while giving capable managers the autonomy to lead.

Requirements

• 6+ years of experience in healthcare management, clinical operations, or a related healthcare operating environment.
• Experience setting operational objectives and work plans, managing resources and labor costs, and using performance metrics to improve quality, outcomes, service, or employee experience.
• Experience partnering across multiple clinical disciplines and functions, influencing other senior stakeholders without relying on direct authority.
• Experience leading complex organizational change, including adoption of new technology, AI-enabled workflows, or operating processes within a clinical workforce.

Preferred Qualifications

• Experience leading a large (50+ clinicians), distributed, or remote clinical workforce.
• Experience in start-up, digital health, virtual care, or a technology-enabled care model.
• Licensed physical therapist or other relevant clinical licensure.
• Master’s Degree in Business and/or Healthcare or related fields.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Traditional or Roth 401k retirement plan options, which include a 2% company match.
• Discounted company stock through our ESPP with easy payroll deductions.