[Hiring] Senior Manager, Clinical Conduct @Care Access

Role Description

The Senior Manager, Clinical Conduct is an operational and transformation leader for the Future of Medicine Program. This role translates clinical, quality, regulatory, technology, and program priorities into scalable processes and cross-functional delivery plans. The Senior Manager leads complex initiatives from strategy through implementation and sustained adoption, while giving leaders clear visibility into performance, risks, dependencies, and decisions. The role supports consistent execution, patient safety, compliance, and a strong participant and staff experience.

How You'll Make An Impact

• Lead planning, execution, and integrated governance for assigned Future of Medicine initiatives across Clinical Conduct, Quality, Technology, and Operations, including priorities, milestones, dependencies, capacity, decisions, risks, and measurable outcomes.
• Translate clinical, operational, quality, and program needs into scalable workflows, business and functional requirements, acceptance and readiness criteria, controls, SOPs, training, and operational guidance; partner with technical teams on feasibility, dependencies, testing, and implementation.
• Lead readiness, change planning, role-based training, stakeholder engagement, launch execution, and post-launch reinforcement to drive sustained adoption of new program requirements, workflows, and technology capabilities.
• Develop decision-ready updates and recommendations for leaders; align matrixed stakeholders, facilitate decisions, drive action closure, and maintain visibility into performance, tradeoffs, risks, dependencies, and next steps.
• Define and monitor measures for delivery, readiness, adoption, workflow quality, compliance, and participant and staff experience; use qualitative and quantitative results, root cause analysis, and relevant external developments to prioritize and sustain improvements.
• Partner with Clinical and Quality leaders to translate applicable healthcare quality, regulatory, accreditation, GCP, and patient-safety requirements into practical workflows, controls, training, and readiness criteria.
• Monitor relevant scientific, methodological, regulatory, and operational developments and translate applicable changes into program processes, requirements, training, or guidance.
• Provide coaching, establish clear work expectations, and drive accountability through matrixed program leadership without formal people-management responsibility.

Qualifications

• Demonstrated experience leading complex, cross-functional programs in regulated healthcare or clinical operations from strategy through implementation and sustained adoption.
• Experience designing scalable processes and developing high-quality SOPs, process flows, training, job aids, and guidance.
• Experience translating business, clinical, and operational needs into functional requirements, workflow specifications, acceptance criteria, and implementation plans, in partnership with technical teams.
• Proven ability to influence senior stakeholders, align matrixed teams, facilitate decisions, and translate strategy into executable work.
• Sound judgment in ambiguous, high-pressure environments, including appropriate risk and resource escalation.
• Experience coaching cross-functional contributors, setting clear expectations, and driving accountability through shared or matrixed leadership.
• Strong analytical and problem-solving skills, including root cause analysis and use of qualitative and quantitative data.
• Familiarity with GCP and regulated clinical research or healthcare environments preferred.
• Experience leading adoption of technology-enabled workflows and using work-management platforms such as ClickUp or comparable tools preferred.

Requirements

• Minimum Education: Bachelor's degree in a healthcare-related field or equivalent combination of education and relevant experience.
• Minimum Experience: Minimum of 7 years of progressively responsible experience in clinical research, clinical operations, healthcare quality, clinical technology, program management, or related regulated healthcare operations.
• Direct experience supporting clinical research operations or clinical trial delivery preferred.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match