[Hiring] Senior Director of Practice Operations @Teladoc Health

Role Description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

The Senior Director of Practice Operations, Primary Care will be responsible for the overall practice management of US care delivery operations for the Primary Care service line and will lead a team of Practice Managers, Practice Coordinators, and care team staff to ensure the day-to-day success for a 50 state-licensed multispecialty telemedicine practice.

This role will serve as a key collaborator with key external stakeholders and various departments across Teladoc Health, including Clinical Operations, Clinical Quality, Product & Engineering, Marketing / Sales, Analytics, Revenue Cycle, Legal & Compliance, Provider Relations, and Credentialing to drive performance initiatives and metrics.

Essential Duties and Responsibilities

• Operational Management (50%):
  • Oversees the daily operations of the virtual healthcare practice to ensure efficiency and effectiveness.
  • Actively lead and motivate care delivery operational team to optimize performance.
  • Responsible for developing reporting and metric analysis to monitor performance and identify areas for improvement.
  • Advances operational business design to continually improve the processes around the products and services offered to patients.
  • Co-develop and implement strategic plans to enhance the practice’s growth, financial health, and service quality.
• Staff Management (25%):
  • Recruit, train, and evaluate the performance of staff to maintain a high-performing team.
  • Provide leadership and support to clinical and non-clinical staff, ensuring adherence to best practices, compliance, and regulatory requirements.
  • Develops and complies with appropriate policies to be evaluated and maintained.
  • Collaborates with Product, Engineering & Training Teams to ensure providers and care teams are educated on new processes and procedures to promote efficiencies and productivity.
• Patient Care Coordination (25%):
  • Assists in managing the provider network across Teladoc Health Medical Group, P.A. (THMG) W2 employed, 1099 contractors, and Third Party MSO vendors.
  • Ensure high standards of patient care and satisfaction by coordinating with healthcare providers and support staff.
  • Address patient concerns and feedback to improve service delivery.

Qualifications

• 7+ years of operational leadership in a multi-specialty practice in a clinic or ambulatory care setting.
• Bachelor’s degree required; Master’s Degree preferred.
• Deep understanding and experience working in, developing and/or implementing integrated care models, value-based care models, and population health management strategies.
• Comprehensive knowledge of virtual healthcare delivery systems, telehealth regulations, and digital health technologies.
• Demonstrated success in strategic planning, quality improvement, and managing healthcare clinical operations on a national scale.
• Exceptional leadership and team-building skills, with a proven ability to inspire and guide a diverse workforce across multiple states.
• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders nationwide.
• Comprehensive knowledge of healthcare regulations, standards, and compliance requirements applicable across the United States.
• Ability to function in a fast-paced, high-pressured environment and to be able to meet deadlines under extreme pressure.
• Well-organized and a self-motivator with a high Say-Do ratio.
• Must be able to generate and summarize reports and documents.

Requirements

• The base salary range for this position is $170,000 - $180,000.
• This position is eligible for a performance bonus and benefits (subject to eligibility requirements).
• We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time.
• All time off must be approved by your manager prior to use.
• You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.
• Teladoc Health will not sponsor or transfer employment work visas for this position.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Benefits

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.