[Hiring] Senior Director, Clinical Account Services PBM @Transcarent

Role Description

As Senior Director, PBM Clinical Account Management & Cardiometabolic Solutions, you will lead two of Transcarent’s most important and fastest-growing areas:

• Lead the PBM Clinical Account Executive team, supporting plan sponsors on Transcarent’s transparent pharmacy benefit offering.
• Serve as the solutions lead for cardiometabolic health, shaping the strategy and performance of Weight Health and broader GLP-1 offerings.
• Collaborate closely with SVPs, EVPs, and C-suite leaders across various departments to define strategy, optimize performance, and ensure commercial success.

This role is ideal for a pharmacy or healthcare leader who thrives at the intersection of client partnership, solution design, and market execution, and who is passionate about lowering drug costs while improving engagement with cardiometabolic health.

Qualifications

• Bachelor’s degree; PharmD preferred.
• Master’s or higher in health care, public health, or business (such as an MBA) is a plus.
• 12+ years of healthcare experience, including pharmacy benefits, PBM, health plan, benefits consulting, or digital health.
• 5+ years of leadership experience, including leading client-facing teams such as account management, clinical account management, or client success.
• Deep understanding of PBM and pharmacy benefit economics, including rebates, pass-through pricing, specialty, and biosimilars.
• Experience working with partners or vendors to deliver services to clients.
• Knowledge of cardiometabolic care and GLP-1 management.
• Strong analytical skills, able to turn claims and performance data into clear recommendations.
• Strategic, systems-level thinker with operational discipline and a bias for action.
• Strong executive presence with exceptional communication skills.

Requirements

• Lead, coach, and develop the Clinical Account Executive team.
• Define the Clinical Account Executive role as a strategic, clinical relationship partner.
• Serve as a senior executive sponsor and escalation point for plan sponsors.
• Drive proactive performance reviews and recommendations on various strategies.
• Own renewal, retention, and growth outcomes across the book of business.
• Work with partners to enable pharmacy benefit services for plan sponsors.
• Act as the connection point between plan sponsors and partners.
• Identify process and tooling improvements for account management.
• Work with Sales, Finance, and Client Success leaders to support client-facing materials.
• Represent Transcarent with consultants, brokers, and industry audiences.
• Lead and mentor a team of Clinical Account Executives.

Benefits

• Competitive medical, dental, and vision coverage.
• Competitive 401(k) Plan with a generous company match.
• Flexible Time Off/Paid Time Off, 13 paid holidays.
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance.
• Mental Health and Wellness benefits.

Company Description

Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.

• Our values guide everything we do:
• People First: We prioritize our Members, clients, and each other in every decision.
• Care: Every decision starts with improving health and care for our Members.
• Resilience: We push boundaries and take the uncharted path to change an industry.
• Results: We take ownership, solve with speed, and deliver for our people and each other.
• Humble and Human: We lead with humility, bring fun to tough moments, and go further together.