[Hiring] Senior Clinical Investigator Payment Associate @IQVIA

Role Description

The Senior Clinical Investigator Payment Associate supports accurate and timely clinical site payments across the Americas portfolio. The role is responsible for defined payment processing, documentation review, reconciliation, issue follow-up, and communication activities using established procedures and controls. The position handles routine to moderately complex work with regular guidance and escalates non-routine, high-risk, or ambiguous matters.

• Manage investigator grant, clinical site, and vendor payments in accordance with Clinical Trial Agreements (CTAs), approved budgets, company procedures, and country-specific requirements.
• Review and interpret contracts, invoices, and supporting documentation to ensure accuracy and completeness.
• Reconcile payment transactions, investigate discrepancies, and escalate complex issues when required.
• Serve as a key point of contact for investigative sites, vendors, Clinical Operations, Site Contracts, Finance, Accounts Payable, and external payment providers.
• Monitor payment status, aging items, funding levels, outstanding actions, and budget-versus-actual performance; support forecasting and variance analysis.
• Maintain complete, accurate, and audit-ready payment records, trackers, documentation, and system data throughout the study lifecycle.
• Ensure compliance with company controls, financial procedures, confidentiality requirements, segregation-of-duties policies, and regional regulations.
• Apply country-specific requirements related to invoicing, banking, tax documentation, and payment processing across the Americas.
• Support vendor oversight by monitoring service delivery, identifying performance issues, and escalating material risks when necessary.
• Lead or contribute to process improvement initiatives, workflow enhancements, system implementations, testing activities, and operational projects.
• Develop and maintain process documentation, job aids, and operational guidance to support consistent execution and inspection readiness.
• Provide subject matter expertise and guidance to team members on complex payment scenarios and best practices.
• Utilize systems such as Oracle CTMS, Veeva, SAP, Excel, SharePoint, Teams, Smartsheet, and Power BI to support payment operations and reporting.
• Independently manage multiple priorities, assess risks, and drive timely resolution of issues while partnering effectively with stakeholders across North America and Latin America.

Qualifications

• Related field studies, Bachelor´s Degree completed is preferable.
• Advanced English level, both written and spoken.
• Native local language (Portuguese).
• At least 4 years of experience in site payment activities supporting clinical research, clinical trials. This is mandatory.
• Proficiency in CTMS and Excel.
• Home based role.

Company Description

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com