[Hiring] Seasonal Examiner I @American Specialty Health Incorporated

Role Description

American Specialty Health Incorporated (ASH) is seeking an Examiner to join our Medical Necessity/Benefits Administration department. The primary function of this position is to enter data from Medical Necessity Review Form (MNR Form) and Clinical Quality Evaluator (CQE) worksheets. This is a seasonal opportunity, perfect for candidates looking to gain experience while supporting our team during a busy time of year.

Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Responsibilities

• Enters data from MNR Form and/or CQE worksheets.
• Maintains a minimum level of production of 20 MNR Forms per hour and quality at or above 98.0%.
• Processes a minimum level of back end treatment forms as required.
• Front-end data entry:
  • Reviews MNR forms to ensure all information is complete.
  • Verifies member eligibility and creates patient records.
  • Checks patient and provider information on MNR Forms against information on the eligibility tape in the Integrated Health Care System (IHIS).
  • Inputs all required data from MNR forms into IHIS in accordance with MNA guidelines.
  • Forwards MNRs to the Clinical Quality Evaluators for medical necessity verification.
• Back-end data entry:
  • Retrieves patient files or history for the CQEs as necessary.
  • Reviews CQE’s worksheets to ensure they are complete.
  • Inputs all required data from worksheets into IHIS.
  • Processes CQE worksheets in accordance with MNA guidelines.
  • Forwards worksheets to the Administrative Support staff for final processing.
• Additional Examiner Skills / Tasks:
  • Demonstrates proficiency in eligibility verification and provider verification.
  • Adds new members and sequence numbers in Member Maintenance.
  • Researches via ASHCore logs.
  • Performs production query via Reports Manager.
  • Forwards eligibility research to Membership.
  • Processes Duplicate requests.
• Administrative Duties:
  • Contacts provider’s office to clarify missing or illegible information on the MNR forms.
  • Completes daily tally sheets and production reports for Supervisor.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications

• High School Diploma or GED certificate required.
• 2 years of data entry experience (10,000 keystrokes per hour - minimum) and working knowledge of the computer keyboard required.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

• Primarily sedentary, able to sit for long periods of time.

Physical Requirements

• Ability to see, speak, and hear other personnel and/or objects.
• Ability to communicate both in verbal and written form.
• Ability to travel within and around the facility or Work from Home (WFH) environment.
• Capable of using a telephone, computer keyboard, and mouse.
• Ability to lift up to 10 lbs.

Environmental Conditions

• Work-from-home (WFH) environment.

Company Description

American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, creed, national origin, citizenship, ancestry, physical or mental disability, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.