[Hiring] RN Telephonic Case Manager @Belle

Role Description

Belle is seeking a full-time, remote Telephonic Nurse Case Manager to help deliver high-quality, member-centered care. In this role, you will play a key part in improving clinical outcomes, supporting care coordination, and enhancing satisfaction for both members and their caregivers.

As a Nurse Case Manager, you will:

• Review documentation from in-home visits
• Provide telephonic case management for members
• Facilitate and track referrals to appropriate health and community resources
• Assess Social Determinants of Health (SDOH) and support the resolution of identified barriers to care
• Develop, update, and manage individualized care plans in collaboration with members and their care teams

This role is ideal for a compassionate nurse who is experienced in care coordination and chronic disease management, and passionate about improving the health and well-being of members through personalized, holistic support.

Responsibilities

• Manage, validate, and track all member cases, ensuring timely communication with appropriate healthcare and community resources
• Leverage strong people skills to relate to members, show empathy for their situational/clinical circumstances, and seek creative ways to advocate for the member's best interest
• Provide feedback on BT documentation
• Communicate areas for improvement clearly and constructively to support continuous enhancement of care quality and the member experience

Qualifications

• Active Registered Nurse (RN) license with Multi-State Compact Licensure
• 2 years of experience in clinical case management
• Experience working with older adults
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Naturally empathetic with strong active listening abilities
• Quick-thinking and resourceful problem solver
• Passionate about population health and improving outcomes for aging populations
• Skilled in coordinating and facilitating timely referrals to appropriate care and community resources

Requirements

• Preferred: Case management certification
• Preferred: Skilled in motivational interviewing
• Preferred: Bilingual Spanish-speaking
• Preferred: Experience with Google Suite, Slack, CCIQ, eClinicalWorks
• Preferred: Experience working remotely

Benefits

• Competitive compensation based on experience
• Health, Dental, and Vision Insurance Benefits
• 401k
• PTO, Sick, Wellness leave, and Paid Holidays
• Opportunity for significant career growth and expansion of responsibilities
• Ability to reshape an industry and protect lives