[Hiring] RN Telecare Nurse Triage @Bayfront Health

Role Description

The Registered Nurse (RN) TeleCare Nurse Triage is responsible for handling high-volume after-hours patient care concerns and coordination using Evidence-Based Practice Standards. The TeleCare Nurse Triage RN practices effective problem identification, resolution, and/or escalation while addressing urgent patient clinical inquiries for Orlando Health and non-Orlando Health patients. This position includes flexible work arrangement of work from home.

Qualifications

• Graduate of an approved school of nursing (for Team Members hired prior to January 1, 2020).
• Bachelor of Science in Nursing degree (BSN) must be obtained within 36 months of placement (for new hires and transfers after January 1, 2020).
• Specialty courses and experience may be required based on area of assignment.
• Maintains current RN license in the State of Florida.
• Maintains Multistate Nursing License obtained within first 90 days of hire.
• Ambulatory Care Nursing Certification (AMB-BC) completion required within 36 months of hire.
• Maintains current BLS/Healthcare Provider certification.
• Three (3) years of clinical experience in area of specialty or five (5) years of clinical experience when covering multiple specialties/service lines.
• Experience with Epic EMR and Schmitt-Thompson protocols preferred.
• Bilingual skills are preferred but not required.

Requirements

• Under general supervision of the TeleCare shift supervisor, responsible for after-hours patient triaging.
• Outbound and inbound communication through phone calls, text, video, electronic messages, or digital communication assistant.
• Assisting with nurse case management, nursing assessments, collaboration with providers, and other departments.
• Accurately assesses each patient’s condition by actively listening and asking probative questions.
• Recognizes changes in patient status directing them to appropriate care settings.
• Develops, coordinates implementation of, and evaluates a plan of care for each call using Schmitt-Thompson protocols.
• Provides appropriate and courteous advice including plan of care and patient education.
• Places outbound outreach follow-up calls, texts, or electronic messages for symptom management and care coordination.
• Documents initial and ongoing patient interactions immediately after the interaction.
• Acts in “Ask a Nurse” capacity for routine information requests from patients.
• Refills prescriptions following Orlando Health policy and provider requirements.
• Assists with scheduling patients in a same day/next day appointment spot when indicated.
• Meets unit expectations for call volumes, call duration, quality, safety, and customer service.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned.

Benefits

• All Inclusive Benefits (start day one).
• Student loan repayment, tuition reimbursement, FREE college education programs.
• Retirement savings, paid paternity leave, fertility benefits.
• Back up elder and childcare, pet insurance, PTO/Holidays.
• Additional benefits for full time and part time employees.