[Hiring] RN - Patient Clinical Services @Carle Health

Role Description

The Patient Clinical Services team is a centralized nursing service where the Patient Clinical Services RN implements best practices in patient care and coordination for participating Primary Care locations by assisting in the patient triage and general advice processes through telephone and electronic communications, ensuring timely access and appropriate level of care and advice for all Carle Health Primary Care patients.

• Assists patients via phone and/or electronic platforms to determine care needs, referring to or scheduling appointments, and providing general health information and education using approved references and resources to individuals and groups.
• Evaluates, assesses, and documents patients' questions or concerns.
• Coordinates with Primary Care Center physicians and nursing staff to meet the needs of the patient.
• Ensures documentation of patient health status and care concerns are complete and accurate.
• Supports maintenance and completeness of patient's electronic medical record, including medication reconciliation.
• Provides a great level of attention to detail and focus on the given task.
• Demonstrates customer service excellence in accordance with Carle policies.
• Serves as a role model for professional conduct and excellent patient care.
• Assists primary care offices with inbound telephone and electronic communications encounters regarding symptom management and general advice concerns.
• Manages all incoming patient care requests related to in-basket activities, work queue activity, and incoming telephone calls.
• Assesses and triages patient care concerns regarding urgent/emergent matters providing appropriate disposition advice based on acuity level per provider approved protocols.
• Directs patients to appropriate level of care need and/or resources based on reported symptoms or concerns.
• Finds nurse-led solutions to care and/or escalates patient care concerns when appropriate by expressing nursing judgment and clinical knowledge.
• Monitors encounter status and provides follow-up care and education to patients as outlined by the collaborating provider.
• Documents nursing observations, interventions, and evaluations of the care being provided.
• Reports medical information obtained from patients accurately, completely, and in a timely manner.
• Ensures accuracy of the information available within EMR.
• Advocates for the patient as required.
• Emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation to new nursing personnel after successful completion of six-month probationary period.
• Provides assistance to Medication Renewal Center and Patient Advisory Nurse (PAN) as needed.
• Cross trains to provide float support to all Patient Contact Center Clinical teams as call volumes, in-baskets, patient care, and other business needs dictate.
• Supports Patient Contact Center Virtual physician and nurse in-baskets.

Qualifications

• Certifications: Licensed Registered Professional Nurse (RN) - Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA).
• Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR).
• Education: College Diploma: Nursing.

Salary Range

The compensation range for this position is $33.11 per hour - $53.88 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.

Benefits

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits .