[Hiring] RN Operations Manager @Amazon

Role Description

As we continue expanding and transforming the primary care experience, we are looking for energized leaders to support the people, processes, and technology that make One Medical unique. The Virtual Medical Team (VMT) delivers round-the-clock care nationwide in partnership with our in-office providers, ensuring a smooth and consistent patient experience no matter where members are. Reporting to the Virtual Care Operations Leader, the VMT Operations Manager will work in partnership with Senior Virtual Medical Directors to drive key business outcomes and support teams of Registered Nurses (RNs) in delivering high-quality, affordable care.

• Record, analyze, and monitor performance metrics to identify process and performance gaps across the VMT NP/PA organization
• Create intervention plans that address national, regional, or individual gaps
• Partner with Virtual Medical Directors on quarterly priorities for new rollouts, making strategic trade-offs with business objectives
• Visualize and present data-driven insights with progress reports to senior leadership, serve as VMT Operations spokesperson to frontline teams
• Own team initiatives, including project plan management, leading cross-functional meetings, escalating roadblocks, and crafting communication strategies
• Independently manage complex databases of rosters, schedules, and medical licenses using advanced spreadsheet data analysis and automation
• Utilize patient demand forecasts to make both real-time and long-term staffing determinations for each region, state, and license type, and team
• Design provider schedules in partnership with the Workforce Management team and the Flex Labor Manager, balancing patient demand with provider experience

Qualifications

• 3+ years of program or project management experience
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to determine and drive improvements
• 2+ years navigating complex policy, process, and people-related organizational dynamics
• Proven expertise in advanced data manipulation using Pivot Tables, VLOOKUP and IMPORTRANGE functionality, and SQL queries
• Experience with analytics tools, preferably with focus on forecasting and staffing

Requirements

• Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience collaborating with healthcare leaders, including MD/DO, NP/PA, PharmD/RPh, and RN providers
• Experience managing teams across multiple locations and time zones, preferably with customer-facing teams and services

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave