[Hiring] RN Health Advocate @Careway Health

Role Description

This is not a typical nursing role. As an RN Health Advocate at Careway, you will serve as the frontline support for seniors navigating difficult social and clinical situations. Your objective is to remove barriers and help your patients reach the best health outcomes their conditions allow. This involves:

• Addressing social determinants of health (SDOH)
• Securing transportation
• Coordinating food assistance and mobility solutions
• Finding primary care providers
• Closing care gaps

You will also help patients manage chronic conditions by improving their health literacy and guiding them to the right specialists. This role requires grit and resilience. You will frequently navigate complex medical and social situations, and you must be prepared to de-escalate and support patients who may be frustrated, difficult, or overwhelmed by their circumstances. Working closely with our physicians, you will build long-term, trusting relationships to ensure patients achieve their healthcare goals.

Qualifications

• Active Compact or California Registered Nurse (RN) license in good standing
• Must be based in the United States
• Deep understanding of SDOH and experience working with diverse, vulnerable patient populations
• Exceptional active listening and interpersonal skills to build trust quickly and maintain meaningful connections
• Strong administrative abilities and clear communication to manage multiple tasks effectively
• Comfortable learning a new EHR, adopting AI tools, and picking up evolving operational processes quickly
• Resilience, persistence, and creativity to navigate barriers in the US healthcare system

Requirements

• Requires a baseline capacity of 25+ hours per week; candidates with 30+ hours of weekly availability are highly prioritized
• Must be available to operate during standard business hours to coordinate with clinics and insurance companies
• We prioritize candidates seeking a long-term commitment to ensure continuity of care and build lasting patient relationships

Benefits

• Fully remote (video and phone) role
• 1099 contract position

What You’ll Do

• Guide patients through the system
• Translate medical complexity into plain language, coordinate care across providers, and demystify insurance paperwork
• Build and own care plans
• Partner with Careway physicians on individualized plans that address both medical needs and social determinants: transportation, food, home support, and digital access
• Solve real problems with persistence
• Identify what is blocking each patient, whether it is a denied claim, a missed referral, a lack of a PCP, or an unaffordable medication, and keep pushing until something moves
• Hold steady through hard cases
• Lead difficult conversations with empathy and firm boundaries
• Help frustrated or overwhelmed patients move forward
• Empower patients
• Coach them on their own health literacy and self-management (diabetes, chronic pain, mobility, medication adherence) so they grow more confident over time
• Make Careway better
• Share what you learn on the front lines so we can sharpen our advocacy model and the tools we put in your hands

Nice-to-Haves

• Background in community health, health coaching, or experience with Medicare populations
• Fluency in Spanish or other languages