[Hiring] RN Case Manager Telephone Advice Nurse @UnitedHealth Group

Role Description

Optum NV is seeking an RN Case Manager Telephone Advice Nurse to join our team in Las Vegas, NV. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

Primary Responsibilities:

• Assess and triage immediate health concerns
• Take in-bound calls and place out-bound calls as dictated by consumer and business needs
• Manage utilization through education
• Provide health education and coach consumers on treatment alternatives to assist them in best decision making
• Support consumers in selection of best physician and facility to maximize access, quality, and manage healthcare costs
• Coordinate services and referrals to health programs
• Prepare individuals for physician visits
• Identify problems or gaps in care offering opportunity for intervention
• Assist members in sorting through their benefits and making choices
• Special projects, initiatives, and other job duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• Current, unrestricted RN licensure
• 3+ years of Clinical RN experience, resulting in excellent clinical skills and critical thinking
• Intermediate computer skills (Microsoft Word, Outlook and Internet) with the ability to navigate a Windows environment and create, edit, save and send documents utilizing Microsoft Word
• Proven intermediate or expert level of proficiency with the ability to assess and identify needs and influence and motivate
• Demonstrated solid inbound and outbound telephonic skills

Requirements

• Preferred Qualifications:
• Bachelor's degree in Nursing
• Nursing experience in an urgent care, emergency department (ED), intensive care unit (ICU), home health, or other high-acuity patient care setting
• Coaching and/or decision support experience
• Managed care experience
• Proven understanding of change and ability to move members along the continuum of change
• Proven conflict management skills
• Proven ability to work under pressure and appropriately prioritize responsibilities

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $29 - $52 per hour based on full-time employment