[Hiring] RN Call Us First Overnight @UnitedHealth Group

Role Description

Optum WA, (formerly The Everett Clinic) is seeking a RN Call Us First to join our team in Everett, WA. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

Position in this function is under general supervision, the Staff RN/Consulting Nurse is responsible for providing telephone triage assessment to Primary Care patients by using state of the art telecommunications, information technology and approved protocols; to clients ensuring the efficient use of medical and nursing, facilities and equipment and to provide excellent customer service.

Schedule: Week 1: Mon, Tues, Fri, Sat = 32 hours 10pm-7am PST and Week 2: Sun, Mon or Fri, Wed, Thurs = 32 hours 10pm-7am PST. If you are located in the PST time zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone.
• Able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods.
• Documents all inquiries according to department standards for legal/statistical purposes.
• Excellent written and verbal communication skills.
• Able to problem solve issues independently as well as work with teams collaboratively.
• Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers.
• Ensures performance standards are met and accepts constructive feedback.

Qualifications

• WA State RN license.
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing.
• Ability to work the following schedule: Week 1: Mon, Tues, Fri, Sat = 32 hours 10pm-7am PST and Week 2: Sun, Mon or Fri, Wed, Thurs = 32 hours 10pm-7am PST.

Requirements

• Bachelor of Science in Nursing (preferred).
• American Academy of Ambulatory Care Nursing (AAACN) (preferred).
• 1+ years of Call Center Nursing experience (preferred).
• Case Management experience (preferred).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment.

Company Description

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.