[Hiring] Respiratory Support Specialist @Super Care LLC

Role Description

The Respiratory Support Specialist – Sleep & PAP Services serves as a key customer service representative within the branch, supporting patients receiving Positive Airway Pressure (PAP) therapy and other sleep-related respiratory services. This role is responsible for:

• Coordinating patient equipment set-ups
• Providing exceptional customer support
• Ensuring accurate documentation and compliance
• Promoting successful PAP therapy outcomes through patient education and follow-up

The Respiratory Support Specialist works collaboratively with:

• Patients
• Referral sources
• Branch operations
• Respiratory clinicians
• Payer partners

Schedules may vary based on branch operational needs and may include evenings and weekends.

Qualifications

• A High School Diploma or equivalent required
• Minimum one (1) year of customer service, healthcare administrative, insurance verification, claims, billing, call center, or related experience
• Strong verbal and written communication skills
• Proficiency with computer systems, data entry, and Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), sleep therapy, respiratory services, or healthcare reimbursement
• Knowledge of Medicare, Medicaid, and commercial insurance guidelines related to PAP therapy
• Experience working in a healthcare environment that routinely bills insurance
• Bilingual skills preferred based on branch needs
• Completion of a state-approved training program covering state and federal laws on device and controlled substance distribution, USP safe storage and handling standards, safe handling of home medical devices, and prescription terminology, abbreviations, and formatting

Requirements

• Maintain patient confidentiality and comply with all HIPAA regulations and company privacy standards
• Ensure compliance with SuperCare Health policies, accreditation standards, and payer requirements
• Complete all required compliance and continuing education training programs
• Maintain accurate and audit-ready documentation at all times
• Perform other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Company Description

SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, SuperCare Health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

• Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions.
• Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs of care, and improve outcomes.
• Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
• We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise.
• As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes, and improving the lives of patients with chronic care diseases, every day.