[Hiring] Remote Triage Team - CMA @Harris Computer

Role Description

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

The position of the Remote Triage Team Member will be to provide telephonic support to the enrolled care management patients through basic triage and care coordination efforts. The Remote Triage Team will also assist with pre-authorizations and insurance verifications.

• Listen Carefully and Gather Information:
  • Actively listen to the patient's concerns and questions.
  • Ask clarifying questions to fully understand the situation.
• Assess the Urgency:
  • Determine the severity of the patient's condition.
  • Decide if it requires immediate medical attention or can be addressed with advice or a scheduled appointment.
• Provide Appropriate Advice:
  • Offer guidance and instructions based on the assessment.
  • Ensure the patient understands the recommendations and next steps.
• Document Thoroughly:
  • Record all details of the call, including symptoms, concerns, advice given, and any follow-up actions.
• Maintain Professional Communication:
  • Use clear and concise language.
  • Avoid medical jargon.
  • Be empathetic and patient-centered in interactions.
• Follow Established Protocols:
  • Adhere to the practice's policies and procedures for telephone triage.
• Refer to Appropriate Provider When Necessary:
  • If the situation requires specialized care, direct the patient to the appropriate healthcare provider or care manager.

Compensation Range - $16-30/hr based on experience – to be determined by management prior to offer. Position is a 1099 Contractor Position – contractor is responsible for their own taxes.

What your impact will be:

• Abide by the plan of care and orders of the practice.
• Provide appropriate care coordination to address patient needs/concerns.
• Develop a positive interaction with patients on behalf of our practices.
• Understand health care goals associated with both pain and chronic disease management.
• Attend regularly scheduled meetings (i.e., Monthly All Hands Meeting, monthly 1:1 with supervisor, etc.).

Qualifications

• Certified Medical Assistants with a minimum of two (2) years clinical experience - preferably in pain management.
• Hands-on experience with Electronic Medical Records.
• Understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.).
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
• Skilled in using various computer programs and ability to quickly learn new platforms independently with video training.
• High Speed Internet (Minimum - Download 18mbsp/Upload 6mbsp) and Desktop or Laptop computer (Windows or Mac).
• Excellent verbal, written and listening skills are a must.
• MUST be able to complete orientation immediately and be actively working the position within TWO WEEKS of hire date.

Requirements

• Quickly recognize condition-related warning signs.
• Prior Pain Management experience.
• Prior Telephonic Triage experience.
• Prior Pre-Authorization and Insurance Verification experience.
• Organized, thorough documentation skills.
• Self-directed with the ability to prioritize responsibilities.
• Clear diction and exemplary phone etiquette.
• Committed to excellence in patient care and customer service.
• Ability to troubleshoot minor technological issues related to remote working environment.

Benefits

• 100% remote position with the flexibility of working from anywhere in the US.
• Streamline designed technology for your Chronic Care operations.
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us.
• Autonomous and Flexible Work Environments.
• Opportunities to learn and grow.
• Community Involvement and Social Responsibility.

Company Description

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.