[Hiring] Registration Specialist @Children's Nebraska

Role Description

The Registration Specialist is a behind-the-scenes expert in patient registration, ensuring the accuracy and completeness of insurance, guarantor, and guardianship information. This role is responsible for pre-registering all scheduled encounters across the enterprise and providing virtual/remote registration support for on-demand needs. By maintaining thorough and accurate patient records, the Insurance Specialist plays a critical role in facilitating a seamless financial and administrative experience for patients and the organization.

Essential Functions

• Patient Registration & Pre-Registration
  • Complete full patient pre-registration for all scheduled encounters across the enterprise, ensuring demographic accuracy, insurance verification, and guardianship determination.
  • Maintain accurate guarantor and financial responsibility records in the electronic health record (EHR) system.
  • Secure complete and accurate insurance details, identifying potential coverage issues before the patient arrives for care.
  • Address work queues (WQs) and in-basket messages related to patient registration and insurance updates.
• Insurance & Guarantor Management
  • Verify patient insurance coverage, benefits, and eligibility through payer portals and internal systems.
  • Identify and resolve discrepancies in insurance information before services are rendered to prevent billing issues.
  • Determine and update guarantor and guardianship status, ensuring compliance with hospital policies and regulatory standards.
• Virtual & Remote Registration Support
  • Provide real-time registration support for virtual and remote patient encounters, ensuring a seamless experience for both patients and clinical teams.
  • Respond to urgent registration needs for on-demand services, including walk-in, inpatient and emergency encounters when applicable.
• Collaboration & Compliance
  • Work closely with financial clearance teams to resolve insurance-related barriers to patient access.
  • Maintain a high level of accuracy in patient records to ensure smooth downstream billing and reimbursement processes.
  • Adhere to HIPAA and hospital policies regarding data security, patient privacy, and regulatory compliance.

Qualifications

• High School Diploma or equivalent (Preferred)
• Experience in patient registration, healthcare administration, or a similar role within a hospital or clinical setting (Preferred)

Skills and Abilities

• Strong customer service and interpersonal skills, with a focus on patient-centered care.
• Ability to multitask and stay organized in a fast-paced, high-pressure environment.
• Detail-oriented, with a commitment to accuracy in documentation and patient information.
• Effective communication skills for interacting with patients, families, and healthcare teams.

Licenses and Certifications

• Primarily remote or back-office environment with minimal patient interaction.
• Standard business hours with flexibility for urgent registration support as needed.