Role Description
Responsible for coordinating care, educating clients, and providing protocol-driven interventions within the scope of practice to influence clinical and whole health outcomes. This position involves a collaborative approach to delivering and coordinating healthcare services to a defined population across the continuum. This role includes:
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Virtual assessment of healthcare needs
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Collaboration and coordination with healthcare providers
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Development of a care plan with accurate documentation
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Providing exceptional customer service
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Anticipating and meeting consumer needs
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Treating all consumers and colleagues with dignity and respect
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Maintaining a working knowledge of service offerings, workflows, and necessary technologies
Shift: PRN employees must be available to pick up 48 hours in a 6-week schedule period with at least 50% nights and weekends.
Qualifications
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Personal commitment to the mission and values of AdventHealth
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Strong attention to detail and ability to take initiative to resolve inquiries and issues
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Demonstrated personal commitment to promoting and providing excelled customer service
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Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
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Exhibits desire to continuously learn, improve service delivery, and work in a team environment
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Ability to listen and document notes simultaneously
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Maintains high energy and positive attitude
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Adapts quickly to change and balances multiple priorities in a fast-paced environment
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Demonstrates regular, consistent and punctual attendance
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Effective communicator in English, both orally and in writing
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Ability to type at a speed of 45 words per minute, at minimum
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Proficiency in Microsoft Suite programs and Adobe
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Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems
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Bilingual in English/Spanish (Preferred)
Requirements
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Associate's of Nursing (Required)
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Bachelor's of Nursing (Preferred)
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2+ Clinical nursing experience (Required)
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1+ virtual care monitoring or care experience (Preferred)
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Registered Nurse (RN) (Required)
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Basic Life Support (BLS) (Required)
Benefits
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Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
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Paid Time Off from Day One
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403-B Retirement Plan
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4 Weeks 100% Paid Parental Leave
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Career Development
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Whole Person Well-being Resources
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Mental Health Resources and Support
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Pet Benefits