[Hiring] Registered Nurse Triage @American Oncology Network

Role Description

Answers incoming phone calls regarding patients. Consults with Head Nurse and/or physician to present patient’s problem and resolve the problem or direct calls to appropriate person.

• Answers phone calls from patients and home health agencies, using nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.
• Keep daily log of incoming calls and chart decision made regarding the calls.
• Pull patient’s chart to accompany message for nurses and doctor.
• Discuss with physician and/or nurse practitioner the steps necessary to ensure proper patient care.
• Discuss with the physician any abnormal labs or tests presented by other staff members for appropriate action regarding further orders.
• Responsible for hospice and home health agency questions regarding patients and documenting the physician’s decision regarding the request.
• Contact emergency room when a patient is directed there, providing explanation, diagnosis, and a phone number for physician contact.
• Handle prescription refill requests according to Company procedure.
• Work at any Company location to meet business needs and expected to work overtime when given sufficient notice.
• Perform other duties and projects as assigned.

Qualifications

• Nursing Degree
• RN License in state of employment
• Current CPR and BLS certifications
• Valid Driver’s License and vehicle for travel to other clinic locations as needed
• Experience with hematology/oncology patients in a clinic or hospital setting

Requirements

• Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management, and organizational skills.
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Good command of the English language; second language is an asset but not required.
• Effective communication skills (oral, written, presentation), active listener, and provides balanced feedback.
• Strong customer focus and ability to build an engaging culture of quality and performance effectiveness.
• Effectively manages own time, conflicting priorities, self, stress, and professional development.
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Benefits

• Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.
• Occasional overtime may be required, and weekend shifts based on location hours and operational needs.