[Hiring] Registered Nurse (RN) - General Ambulatory Services @Dartmouth Health

Role Description

The RN - DH Direct Triage provides high-quality, patient-centered care through telephone triage and clinical assessment. This role is 100% hands-on, responsible for:

• Assessing patient symptoms
• Determining the appropriate level of care
• Providing education
• Ensuring timely communication with providers

The ideal candidate has strong triage, Med-Surg, and Primary Care experience, is proficient with Epic EMR, and thrives in an independent remote environment.

Key Responsibilities

• Perform telephone triage using established protocols and sound nursing judgment.
• Assess symptoms, prioritize patient needs, and determine appropriate care or follow-up.
• Provide patient education, guidance, and reassurance as appropriate.
• Accurately document all patient encounters in Epic EMR in real time.
• Escalate urgent or emergent situations per clinic and organizational policies.
• Communicate effectively with on-call providers, clinic teams, and patients to ensure continuity of care.
• Contribute to a culture of safety, quality, and patient satisfaction within the triage team.

Qualifications

• Active, unrestricted RN license (multi-state compact required).
• Minimum 2-3 years of clinical experience with a strong background in triage, ER, Med-Surg, and/or Primary Care.
• Proficiency in Epic EMR and remote communication systems.
• Excellent assessment, critical thinking, and decision-making skills.
• Strong communication, documentation, and time management abilities.
• Self-motivated and comfortable working independently in a remote environment.
• Associates degree required; BSN preferred.
• Previous experience in remote triage, nurse advice lines, or outpatient/clinic settings.

Requirements

• Rotating days/evenings, every other weekend.
• 100% remote position — requires reliable internet and a secure HIPAA-compliant workspace, free from distractions.
• Rotating holidays.
• Eligible candidates will reside in one of the following compact eligible states: Arizona, Colorado, Connecticut, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, New Hampshire, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington.

Benefits

• Loan repayment up to $20,000.
• Relocation Assistance and a Housing Coordinator to assist with finding a home.
• Generous tuition reimbursement.
• Popular "earned time" plan.
• Extensive CEU/Training programs.
• State-of-the-art Patient Safety and Training Simulation Center.
• Shared governance nursing model.
• Rigorous, research-focused environment.
• Accredited provider of continuing nursing education by the American Nurses Credentialing Center.

Company Description

The Dartmouth Health system stretches over New Hampshire and Vermont and offers the quintessential New England experience. With no income or sales tax, this beautiful area combines history, industry, and business and has been ranked consistently as one of the best places in the US to live and work. Anchored by the academic Dartmouth Hitchcock Medical Center in Lebanon, NH, the system includes:

• NCI-designated Dartmouth Cancer Center
• Dartmouth Health Children’s
• Member hospitals
• 30 Dartmouth Hitchcock ambulatory clinics across the region

With destinations like Boston, New York, the seacoast, and ski country within driving distance, the opportunities - both career and personal - truly make New Hampshire the ideal place to work and play.

Applicants are encouraged to visit our nursing career site to learn more and apply: https://dhnursing.org/nursing-careers/

Dartmouth Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.