[Hiring] Registered Nurse (Call Center) @United Biosource Corporation

Role Description

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - from clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

• Mandatory Start Date: 4/20/26
• Training: Monday - Friday from 8-5pm CST (No scheduled time off can be accommodated during training).
• Shift Options:
  • A) Saturday & Sunday 7a-7p CST - PART TIME - 24HRS/ WK
  • B) Friday 7a-6p CST, Saturday & Sunday 7a-7p CST - FULL TIME - 34HRS/ WK

Registered Nurse (Call Center)

• Provides telephonic professional nursing services in support of client funded contracts. This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.
• Specific job duties:
  • Adheres to principles as stipulated by program specific contractual agreements and company practices which may include:
  • Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
  • Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
  • Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients.
  • Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and recommend that the patients contact personal physicians for additional information, directions, and care.
  • Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes.
  • Educator: Complete patient teaching in relation to the use of products (75%).
  • Participates in program specific customer meetings and training sessions (10%).
  • Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests (5%).
  • Performs special projects and other duties as it pertains to specific contract performance (10%).

Qualifications

• Minimum - associate degree and professional nursing license.
• Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states.
• Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation.
• Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
• 2-5 years’ experience.
• Basic database and office navigation skills.
• Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone.
• Ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials.
• Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.

Benefits

• Competitive salaries.
• Growth opportunities for promotion.
• 401K with company match.
• Tuition reimbursement.
• Remote opportunities and flexible work environment.
• 20 days PTO.
• Paid Holidays.
• Employee assistance programs.
• Medical, Dental, and vision coverage.
• HSA/FSA.
• Telemedicine (Virtual doctor appointments).
• Wellness program.
• Adoption assistance.
• Short and Long term disability.
• Life insurance.
• Discount programs.

Company Description

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.