[Hiring] Registered Nurse @Dartmouth-Hitchcock Health

Role Description

The RN - DH Direct Triage provides high-quality, patient-centered care through telephone triage and clinical assessment. This role is 100% hands-on, responsible for assessing patient symptoms, determining the appropriate level of care, providing education, and ensuring timely communication with providers. The ideal candidate has strong triage, Med-Surg, and Primary Care experience, is proficient with Epic EMR, and thrives in an independent remote environment.

Key Responsibilities

• Perform telephone triage using established protocols and sound nursing judgment.
• Assess symptoms, prioritize patient needs, and determine appropriate care or follow-up.
• Provide patient education, guidance, and reassurance as appropriate.
• Accurately document all patient encounters in Epic EMR in real time.
• Escalate urgent or emergent situations per clinic and organizational policies.
• Communicate effectively with on-call providers, clinic teams, and patients to ensure continuity of care.
• Contribute to a culture of safety, quality, and patient satisfaction within the triage team.

Qualifications

• Active, unrestricted RN license (multi-state compact required).
• Minimum 2-3 years of clinical experience with a strong background in triage, ER, Med-Surg, and/or Primary Care.
• Proficiency in Epic EMR and remote communication systems.
• Excellent assessment, critical thinking, and decision-making skills.
• Strong communication, documentation, and time management abilities.
• Self-motivated and comfortable working independently in a remote environment.

Requirements

• Associates degree required; BSN preferred.
• Previous experience in remote triage, nurse advice lines, or outpatient/clinic settings.

Benefits

• Loan repayment up to $20,000.
• Relocation Assistance and a Housing Coordinator to assist with finding a home.
• Generous tuition reimbursement.
• Popular "earned time" plan.
• Extensive CEU/Training programs.
• State-of-the-art Patient Safety and Training Simulation Center.
• Shared governance nursing model.
• Rigorous, research-focused environment.
• Accredited provider of continuing nursing education by the American Nurses Credentialing Center.