[Hiring] Referral Coordinator @Carilion Clinic

Role Description

The Referral Coordinator is accountable for performing core job responsibilities related to referrals, such as:

• Scheduling
• Referral authorization
• Medical record maintenance

Accountable for accurate and efficient coordination of care related to:

• Screening
• Diagnostic or therapeutic testing
• Consultative and therapeutic referral scheduling

Performs additional functions related to front office operations to meet specific needs of the team, practice, or department. Serves as a resource person for:

• Patients
• Physicians
• Office staff
• Various facilities
• Service lines
• Outside agencies

Ensures all referral requests are scheduled timely and in accordance with established procedures, including:

• Scheduling of patient visits
• Testing
• Procedures
• Surgeries

Maintains thorough knowledge of clinical information system(s) for:

• Patient scheduling
• Registration
• Reporting functions

Provides the highest level of customer service to:

• Patients
• Visitors
• Clinical staff
• Fellow employees

Verifies referral and authorization requirements are met according to:

• Insurance standards
• Policy standards

Provides support to other members of the team, practice, or department as it relates to:

• Administrative work
• Data collection and entry
• Medical record review and management
• Report completion

Communicates with management, clinical staff, and other internal and external customers. Maintains effective written and oral communications with a diverse population. Handles difficult situations with tact and diplomacy.

Qualifications

• Associate degree or equivalent combination of education or equivalent 4 years of experience required.
• Experience in Healthcare practice setting preferred.
• Virginia MLTSS (UAI) Certification required to complete orientation and must be maintained throughout employment.
• Advanced computer skills with knowledge of a variety of software programs, including Microsoft Word, Excel, Access, word processing, spreadsheets, and presentation or database software.
• Excellent communications and organizational skills required.

Requirements

• Job responsibilities are 100% related to referrals and authorizations.
• Part of the centralized referral organization structure.
• Score of at least 90% on 2 consecutive referral audits.
• Completion of basic and advanced referral coordinator Epic classes.
• Attend required referral coordinator meetings as directed by supervisor.
• Engagement in referral coordinator Teams platform to include:
• Pose questions
• Check messages
• Participate in discussion
• Provide recommendations
• Complete assignments
• Participates in ongoing referral related education and training.
• Serves as a resource to assist with referral related questions and guidance.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training