[Hiring] Quality Improvement Nurse @Duly Health and Care

Role Description

The Quality Improvement Nurse is responsible for supporting quality improvement initiatives to improve clinical outcomes, performance metrics, and patient care delivery. This role works collaboratively with providers, clinic staff, and operational leadership to identify care gaps, improve medication adherence, and support quality programs.

• Full-Time, 40 hours per week
• Hours: Monday-Friday; 8am-5pm
• Location: Remote
• Travel: In office as needed to Downers Grove, IL.

The Quality Improvement Nurse must possess strong analytical skills and be highly proficient in Excel and data analysis to identify trends, prioritize outreach, and support performance improvement initiatives. This role requires the ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment with frequent workflow updates and operational changes. A successful candidate will demonstrate a proactive, scrappy work mentality, strong problem-solving ability, and adaptability.

This position may require travel to clinic locations to support provider education, workflow implementation, and quality improvement efforts. Regular in-person presence at headquarters is also required at least monthly, and more frequently as needed based on business and operational needs.

Responsibilities

• Analyze payer, clinical, and operational data to identify quality gaps and patients requiring outreach or intervention.
• Utilize advanced Excel skills to analyze datasets, track performance, build reports, and monitor initiative progress.
• Conduct patient outreach to support medication adherence, care gap closure, and programs.
• Identify barriers to adherence, care gap closure, and disease management, and escalate findings to providers and care teams.
• Provide education to providers, clinic staff, and office teams on quality measures, documentation requirements, and best practices to support quality gap closure.
• Work closely with providers, clinics, and office staff to close quality gaps through workflow optimization, outreach coordination, and performance monitoring.
• Travel to clinic locations as needed to support provider engagement, workflow implementation, training, and quality improvement initiatives.
• Maintain regular in-person presence at headquarters at least monthly, or more frequently based on business needs, meetings, and operational priorities.
• Support multiple quality initiatives simultaneously, including medication adherence, care gap closure and quality measure improvement.
• Assist with workflow development, implementation, and continuous improvement to optimize quality and operational performance.
• Adapt quickly to frequent workflow updates, operational changes, and evolving quality program requirements.
• Maintain detailed and accurate documentation of patient outreach, interventions, and outcomes.
• Act as a resource to providers, care teams, clinic staff, and quality staff regarding quality measures, adherence, documentation, and workflow best practices.
• Support the development and refinement of quality improvement procedures, policies, protocols, and reporting tools.
• Participate in training, education, and performance improvement initiatives.
• Perform additional duties and quality improvement initiatives as assigned.

Qualifications

• Active Registered Nurse (RN) license in good standing.
• Current CPR certification (BLS) required.
• Associate’s degree in Nursing required.
• Bachelor of Science in Nursing (BSN) preferred.
• Minimum of 2+ years of experience as a Registered Nurse in primary care, care management, population health, or quality improvement.
• Experience supporting quality measures, medication adherence, or population health initiatives preferred.
• Strong analytical skills with advanced proficiency in Microsoft Excel required.
• Experience managing multiple concurrent initiatives and priorities in a fast-paced environment.
• Demonstrated proactive, scrappy, and solutions-oriented work mentality.

Core Competencies

• Strong analytical and data interpretation skills
• Advanced Excel proficiency
• Adaptability in a rapidly changing environment
• Strong communication and collaboration skills
• Detail-oriented with strong organizational skills
• Self-starter with proactive problem-solving mindset

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Compensation

The compensation for this role includes a base pay range of 62,920-85,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.