[Hiring] Program Consultant, Health Care Quality Improvement @American Heart Association

Role Description

This individual will be responsible for implementing quality programs to improve care for patients with cardiovascular disease and stroke. Responsibilities include:

• Engage with clients at hospitals, healthcare systems, Departments of Health, and/or EMS organizations to implement and deliver the American Heart Association’s suite of quality Get With The Guidelines programs and hospital certifications.
• Quality consultation includes supporting active data collection, providing decision support tools, best practice model sharing, and supporting the development of a hospital team/infrastructure for retention and success.
• Consult with appropriate hospital teams to identify and resolve compliance issues and facilitate program participation progress and optimization of program and product value and return on investment.
• Develop relationships with physician champions, key stakeholders and decision makers/influencers in C-suite or executive positions as well as essential relationships with front-line leaders and data abstractors.
• Collaborate with state departments of health, regional authorities and other partners to further cardiovascular and stroke systems of care.
• Document activities in customer relationship management tools such as Microsoft Dynamics. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting.
• Communicate regularly with Director of Health Care Quality to assure tasks are completed according to timeline. Work with cross-functional teams to ensure program success.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Minimum of three (3) years of experience.
• Experience in an acute care hospital working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within a process improvement framework.
• Experience in hospital/healthcare systems for cardiovascular disease and stroke.
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS.
• Excellent in advanced PowerPoint, Word, and Excel, and delivering PowerPoint presentations to both large and small groups.
• Strong interpersonal and relationship-building skills.
• Excellent oral and written communication.
• Ability to travel up to 20% local and overnight stay.

Requirements

• Preferred Skills:
• Certified Professional in Healthcare Quality, Certified Health Education Specialist, or a Clinical Degree.
• Experience in collaborative learning groups.

Benefits

• Salary minimum to the midpoint of the range is $68,300.00 to $92,600.00. Pay is commensurate with experience; geographic differentials may apply to the pay range.
• Compensation: Regular review of market value of jobs and adjustments as needed.
• Performance and Recognition: Rewarded for achieving success through annual salary planning and incentive programs.
• Benefits: Wide array including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.
• Professional Development: Join Employee Resource Groups (ERG) or be a mentor/mentee in the professional mentoring program. Access to Heart U, the Association’s national online university.
• Work-Life Harmonization: Paid Time Off (PTO) at a minimum of 16 days per year for new employees, increasing based on seniority level. Total of 12 paid holidays off each year.
• Tuition Assistance: Financial assistance for employees wishing to further their education and career.