[Hiring] Professional Health Coach- Digital Medicine @Ochsner Health

Role Description

This job conducts regular outreach calls with their patients for the duration of the patient’s participation in the digital medicine program. Using behavior change theory and motivational interviewing techniques, works together with the patient to identify and monitor progress on meaningful goals and lifestyle changes that will help patients develop healthier habits, leading to better health outcomes.

• Assists with interviewing and onboarding new hires
• Assists with developing presentations and education material
• Represents the department at events

Qualifications

• Required – High school diploma or equivalent
• 5 years of patient care experience, OR no experience required with a bachelor’s degree in nursing, public health, social work, health education, kinesiology, or related field

Requirements

• Required – Certification for MA, LPN, or Pharmacy Tech program, OR no certification required with an associate's degree in nursing, public health, social work, health education, kinesiology, or related field
• Preferred – Certified Health Education Specialist (CHES) and/or accredited health coaching certification and/or Certified Diabetes Educator (CDE) and/or certified personal trainer or related

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications
• Effective verbal and written communication skills and ability to present information clearly and professionally
• Strong interpersonal skills
• Ability to maintain highly confidential and sensitive information
• Ability to be self-directed and work independently under minimal supervision
• Excellent team building skills and ability to build rapport with patients and care teams
• Ability to possess a firm grasp on effective and efficient communication through digital platforms
• Ability to work in a fast pace environment and juggle and prioritize competing tasks and demands
• Ability to demonstrate continued dedication to the field of health coaching through continuing education units & pursuit of new certifications

Job Duties

• Collaborates with clinical staff to coordinate and gather pertinent information from patients to support clinical management of chronic conditions
• Increases individual patient engagement, capability, and accountability through regular patient contact
• Provides education, information, and encouragement to patients about available health interventions including diet, fitness, behavioral and social connectivity programs
• Actively manages a patient panel
• Assists patients with program adherence by monitoring the use of the patient’s digital medicine devices and readings (including blood pressure, blood sugar, etc.), adherence to testing and screening appointments, and other lifestyle factors
• Coordinates with pharmacists, advance practice providers, nurses, physicians and other care providers; maintains documentation as required by law; and actively participates in special projects as needed
• Assists with interviewing potential candidates and training new hires
• Assists with additional departmental projects including development of presentations and education material
• Represents the department at events
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other related duties as required

Physical and Environmental Demands

• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects
• Normal routine involves no exposure to blood, body fluid or tissue
• The incumbent has no occupational risk for exposure to communicable diseases
• There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment