[Hiring] Physician Assistant @UnitedHealth Group

Role Description

Atrius Health, part of the Optum family of businesses, is seeking an Evening Adult Virtual Visit Advanced Practice Clinician (APC) to join our team. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

Position Highlights & Primary Responsibilities:

• Clinical Care:
  • Evaluate and manage patient concerns through virtual encounters.
  • Assess symptoms, determine acuity, and provide clinical recommendations using evidence-based guidelines.
  • Facilitate appropriate disposition, including home care, urgent care evaluation, emergency department referral, or provider follow-up.
  • Manage urgent, high-priority, and routine patient calls in accordance with department policies.
  • Review and address abnormal laboratory and diagnostic results when assigned.
  • Provide medication management, prescription renewals, and treatment recommendations within scope of practice and organizational protocols.
  • Document all patient interactions accurately and timely within the electronic medical record.
• Operational Responsibilities:
  • Participate in evening, overnight, weekend, and holiday coverage schedules.
  • Maintain awareness of call volume and support workflow management during periods of high demand.
  • Utilize Epic, secure chat, telephony systems, and other technology platforms required for patient care delivery.
  • Communicate effectively with PSRs, RNs, charge clinicians, and operational leadership to support departmental workflow.
  • Assist with management of clinical queues, message pools, and patient follow-up needs.
  • Adapt to changing patient volumes and operational demands while maintaining quality and service standards.
• Team Collaboration:
  • Serve as a clinical resource for support staff and colleagues when appropriate.
  • Participate in onboarding, mentoring, and support of new clinicians.
  • Escalate patient safety concerns, workflow barriers, or operational issues through established channels.
  • Foster a collaborative, respectful, and patient-focused team environment.
  • Support departmental initiatives aimed at improving patient access, quality, safety, and operational efficiency.
• Charge Responsibilities (When Assigned):
  • Monitor call volume, message pools, and overall workflow.
  • Assist with distribution of urgent and emergent patient calls.
  • Provide real-time support and guidance to clinical and support staff.
  • Coordinate staffing adjustments, break assignments, and operational communication during assigned shifts.
  • Escalate significant operational concerns to leadership when indicated.
• Working Conditions:
  • Fully remote position with required access to organizational technology and secure network systems.
  • Requires evening, overnight, weekend, holiday, and on-call coverage as assigned.
  • Extended periods of computer and telephone use.
  • Ability to manage multiple competing priorities in a dynamic clinical environment.

Qualifications

• Current Massachusetts licensure as a Nurse Practitioner or Physician Assistant.
• Current DEA registration and controlled substance prescribing privileges, as applicable.
• BLS certification.
• Minimum of two (2) years of clinical experience in primary care, urgent care, emergency medicine, internal medicine, family medicine, or a related field.
• Demonstrated ability to work independently and make sound clinical decisions.
• Strong communication, assessment, and critical thinking skills.

Requirements

• Prior telehealth, triage, urgent care, or after-hours clinical experience.
• Experience utilizing Epic or a comparable electronic medical record system.
• Experience working in a high-volume, fast-paced clinical environment.

Benefits

• Compensation for this specialty generally ranges from $113,000 - $173,500.
• Total cash compensation includes base pay and bonus based on several factors including local labor markets, education, work experience, and may increase over time based on productivity and performance in the role.
• Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).