[Hiring] Pharmacy Technician Associate Representative @Cigna Healthcare

Role Description

PipelineRx (now a part of Evernorth Health Services) supports Remote Pharmacy Services by collecting and documenting accurate patient medication histories, assisting pharmacists, and performing related clinical and administrative tasks.

Start Date: TBD

Schedule: In this role you'll work 7 days on and 7 days off from Wednesday to Wednesday. We currently are hiring for two shifts: 9p - 8a EST or 7p - 6a EST.

The Remote Pharmacy Technician ensures continuous coverage for PipelineRx clients and supports pharmacists by managing order flow, triaging calls, and providing first-level technical assistance. This role helps optimize workflow, coordinates coverage during emergencies, and maintains detailed shift documentation. This position requires the ability to work overnights and/or weekends.

Key Responsibilities:

• Monitor client coverage and assist pharmacists with order processing.
• Triage and manage high‑volume client calls.
• Provide basic technical support and coordinate with IT for advanced issues.
• Contact healthcare professionals to gather clinical or demographic information needed.
• Support workflow during downtime and help secure emergency shift coverage.
• Submit nightly shift reports.

Qualifications

• High school diploma required, bachelor’s preferred.
• National pharmacy technician certification.
• 1+ year institutional and 1+ year retail pharmacy technician experience.
• Strong communication, customer service, and IT troubleshooting skills.
• Proficiency with MS Office and Google tools.

Requirements

• Ability to work overnights and/or weekends.

Benefits

• Benefits start on Day 1.
• 18 days of PTO within a full calendar year.
• 401(k).
• Career advancement opportunities.
• Bonus eligibility through incentive plans.
• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.