[Hiring] Pharmacy Technician Associate Representative @The Cigna Group

Role Description

The job profile for this position is Pharmacy Technician Associate Representative, which is a Band 1 Professional Career Track Role.

We're looking for Registered/Certified Pharmacy Technicians to join our Tech Triage Team. In this role, you'll serve as the first point of contact for patients, providers, pharmacies, and internal partners requiring specialty pharmacy support. You'll analyze incoming requests, determine the appropriate resolution path, and either resolve the issue, route the request to the appropriate team, or facilitate a warm transfer to a pharmacist when clinical intervention is required.

This is an ideal opportunity for technicians who enjoy problem-solving, critical thinking, and helping patients receive timely access to their medications while working in a structured Monday-Friday environment.

Shift:

• Training: 8a – 4:30p EST, Mon – Fri for 6 weeks.
• Post Training: 2 days per week of 10:30a – 7p EST and 3 days per week of 9a - 5:30p EST, Mon – Fri.

What you’ll do:

• Answer and triage inbound calls from patients, providers, pharmacies, contact center representatives, and internal teams by verifying caller details, assessing needs, and determining the appropriate resolution, transfer, or escalation path.
• Resolve non-clinical pharmacy requests within technician scope, route General Verbal Line calls, and perform warm transfers to pharmacists for clinical consultations or medication-specific concerns.
• Document all interactions, chart notes, customer contact details, call dispositions, and outcomes accurately and timely in pharmacy systems in accordance with company and regulatory requirements.
• Verify and update prescription information, patient profiles, medication and allergy details, and other pharmacy data while maintaining accuracy in internal systems.
• Deliver a professional patient experience by using strong communication skills, following HIPAA, privacy, and quality standards, and partnering with pharmacists and operations teams to resolve issues efficiently.

Qualifications

• High School Diploma or GED.
• Active Pharmacy Technician License.
• Must reside in Ohio, Florida or Indiana.
• 1+ year(s) of customer service experience, pharmacy, healthcare or call center experience.
• Demonstrated computer proficiency and data entry accuracy.
• Ability to work independently in a remote environment.

Requirements

• Benefits start on Day 1.
• 18 days of PTO within a full calendar year.
• 401(k).
• Career advancement opportunities.
• Bonus eligibility through incentive plans.
• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• Hourly rate of 17 - 25 USD / hourly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.