[Hiring] Pharmacy Support Specialist @Bon Secours Mercy Health

Role Description

This position supports the Ambulatory clinical pharmacy team by performing outreach to patients to help close care gaps and ensure evidence-based, quality patient care. The position primarily involves telephonic outreach to patients with reminders, scheduling appointments for the pharmacists, and relaying information from the pharmacy team to the patients.

• Perform outbound telephonic outreach to patients.
• Independently triage outreach based on multiple moving projects and requests from multiple clinical pharmacists for support.
• Answer inbound patient line and triage patient concerns to pharmacy team as appropriate.
• Convey messages clearly to patients while effectively interpreting and answering patient questions and concerns.
• Escalate patients to staff appropriately based on algorithms and key words.
• Provide excellent customer service, under all conditions.
• Effectively utilize data to triage patient outreach based on protocol and workflow.
• Sort, filter and analyze patient data on Microsoft Excel spreadsheets with minimal supervision.
• Document triage data on spreadsheets and provide reports on Excel data to supervisor upon request.
• Complete chart review and documentation in Epic, following protocols to include or exclude patients for outreach/appointment scheduling.
• Operate and run daily working reports in Epic and provide clerical support for clinical pharmacists.
• Interact with patients and healthcare professionals and effectively communicate, answer questions, and triage patient and patient-care issues to pharmacist as appropriate.

Qualifications

• Medical Assistant, LPN, Pharmacy Technician or other community health worker certification (preferred).
• Certification in Excel or other data tools (preferred).
• High School Diploma or GED (required).
• Completion of ASHP/ACPE tech training program or pharmacy technician training via Armed Forces/Veterans Affairs or respective state department approved career tech high school program (preferred).
• 2 years of health care experience (preferred).
• Experience with health-care systems, data analysis, and medication name and indications (preferred).

Requirements

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates knowledge of the principles of growth and development of the life span.
• Ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.
• Benefits may vary based on the market and employment status.