[Hiring] Pharmacy Operations Specialist @Hone Health

Role Description

Hone is looking for a Pharmacy Operations Specialist to join our team. In this role, you will report to the VP of Pharmacy and Lab Operations and support our team by acting as a subject matter expert throughout the medication fulfillment process.

Primary Responsibilities

• Process new and refill prescription medications accurately and efficiently using e-Prescribing software and other internal tools.
• Work closely with other internal and vendor partners to ensure proper and timely shipment of medication by reviewing and resolving any gating tasks.
• Attentively complete data entry including prescription authoring, lab order generation, and other internal tracking tasks.
• Investigate issues with prescriptions and lab orders to identify and resolve any errors or incomplete items.
• Own the relationship with our pharmacy partners, from launch of new medications through ongoing quality review and demand forecasting, so patients get their prescriptions on time and without interruption.

Qualifications

• 2-3 years experience in a healthcare operations role, preferably but not required to be in pharmacy or lab operations at a telemedicine startup; in lieu of experience, highly motivated college graduates with applicable majors (e.g. pharmacy, chemistry, biology, etc.) are also encouraged to apply.
• Experience with pharmacy and/or lab software applications and prescribing/ordering workflows is a major plus.
• Awareness and appreciation of regulatory and legal requirements that must be understood and maintained in the telemedicine environment.
• Technically savvy and able to learn new software applications quickly.
• Patient-centric — you understand our patients and their needs and always prioritize patient safety and wellbeing.
• Ability to communicate professionally with other healthcare providers and vendors.
• Highly organized with a strong attention to detail.
• Enjoys structure and routine processes in daily work.
• Sound judgment to make appropriate decisions or escalate items outside your scope.
• Analytically minded problem solver.
• Ability to work in a fast-paced environment with a high degree of autonomy.

Benefits

• A remote-first work environment.
• Competitive compensation and equity options.
• Health, dental, and vision insurance coverage.
• Short-term disability and basic life coverage.
• Flexible Spending Accounts (FSAs).
• Lifestyle Spending Accounts (LSAs).
• We follow federal holidays and have uncapped time off for exempt employees.
• Budget for the technology tools you need (laptop, monitor, and/or special software).
• A focus on company-sponsored activities to foster engagement (both virtual and in-person).
• Waived membership fees for any Hone team members utilizing Hone products.