[Hiring] Pharmacy Intake Technician @American Oncology Network

Role Description

Responsible for placing outbound and receiving inbound calls to patients, care givers, and health care professionals regarding patient medications, adherence, and prescription barriers related to the patient. This role is under the supervision of the Pharmacy Operations Manager and Pharmacy Intake Coordinator.

Qualifications

• High school education required
• Active/Unrestricted Pharmacy Technician permit in the state of residence
• Willing to obtain Florida Technician permit (if applicable)
• Two years’ experience in specialty, retail, mail order, or hospital pharmacy as a pharmacy technician is required

Requirements

• Ensure the accurate and timely documentation of patient information into multiple software systems
• Monitor timely creation of orders in e-prescribe and ensure accurate patient demographic information is loaded into the patient profile in CPR+
• Able to navigate and accurately document information in CPR+/ORCA, ONCO EMR, and any additional pharmacy applications when needed
• Review the daily Onco inbox report and document trends
• Ensure complete and accurate patient setup in our operating systems
• Facilitate communication between AON Pharmacy, the Pharmacy Liaison, Company clinics, Company Healthcare physicians/practitioners, other Company departments, and outside vendors
• Monitor Fresh Service helpdesk requests and ensure responses to clinics are thorough, accurate, and timely
• Communicate with patient and clinic as to status of prescription
• Monitor daily activities and provide backup support where needed, including PA, PAP, SP follow-ups, BV and claims adjudication as needed
• Ensure effective communication and premier customer service with all internal and external customers
• Bridge the gap between patients and other specialty pharmacies by overseeing timely follow up by means of phone, e-mail or portal communication with specialty pharmacies
• Act as a liaison between teams to communicate changes and help improve interdepartmental processes to improve patient care
• Ensure all local, state, and federal guidelines are followed as well as corporate policies, pharmacy Standard Operating Procedures (SOPs) and accreditation bureaus’ standards
• Verify all department compliance training is completed by the established deadlines
• Maintain continuing education requirements for licensure
• Maintain and ensure the confidentiality of all patient and employee information as required by the HIPAA regulations

Benefits

• Remote Position
• Hiring Range: $16.00 - $30.21
• Standard Core Workdays/Hours: Monday to Friday 8:30 AM – 5:00 PM local residence time

Company Description

Not provided.