[Hiring] Pharmacovigilance Associate @Cencora

Role Description

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

• Leads resolution of routine and moderately complex medical information inquiries by applying approved content, response standards, and documentation requirements.
• Reviews and maintains scientific response content, knowledge resources, and documentation records to support consistency, traceability, and audit readiness.
• Ensures accurate capture, triage, documentation, and escalation of adverse events, product quality complaints, and other reportable safety information within required timelines.
• Facilitates coordination with medical affairs, regulatory, safety, and operational partners to resolve exceptions, clarify documentation requirements, and maintain continuity of service.
• Recommends and implements approved updates to templates, checklists, routing practices, and workflow controls to reduce recurring errors and strengthen compliance.
• Mentors junior colleagues and reinforces adoption of updated procedures, documentation expectations, and issue resolution practices through day-to-day coaching.
• Evaluates inquiry trends and service data to identify practical improvement opportunities that strengthen knowledge delivery and workflow consistency.

Qualifications

• High School Diploma/GED or equivalent experience required.
• Associate's degree in pharmacy, medicine, nursing, pharmacology, life sciences, biomedical sciences, public health, or a related field, or equivalent experience preferred.

Requirements

• 3+ years of experience in medical information, drug information, pharmacovigilance, medical affairs support, clinical services, healthcare operations, scientific communications, or a related field required.
• Certification in medical information, drug information, pharmacovigilance, drug safety, or equivalent preferred.
• Certification in clinical research, clinical operations, scientific communication, medical writing, quality management, quality systems, or equivalent preferred.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and mentorship opportunities.
• Participation in employee resource groups and volunteer activities.