[Hiring] Per Diem - RN, Triage Per @Chapters Health System

Role Description

The RN, Triage provides telephonic support to patients and families. The RN, Triage will establish and maintain positive relationships with team members, patients/families, and referral resources.

Qualifications

• Current Florida or multi-state license to practice as an RN.
• Ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
• Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred.
• Reliable transportation to meet patients’ needs.
• Excellent critical decision making and problem-solving skills.
• Excellent clinical and assessment skills.
• Ability to use equipment with visual and auditory mechanisms.
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service.
• Strong patient service skills.
• Information seeking / probing skills.
• Accurate knowledge transfer.
• Listening, understanding, and responding.
• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits.
• Ability to work in a cooperative team environment.
• Able to exhibit a sense of urgency in daily work activities.
• Skilled in computer operations; proficiency in MS Office software applications, online research, and proven data entry and navigation skills.
• Available to work shifts to accommodate extended hours of operation as scheduled.
• Ability to perform sedentary work with frequent interruptions.
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
• Ability to perform the essential functions and physical requirements of the job with or without reasonable accommodations.

Responsibilities of all employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with coworkers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities

• Triages after-hours phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills.
• Provides telephone advice and education for patient needs.
• Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services.
• Positively promotes and clearly explains benefits of Chapters Health System’s services.
• Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.
• Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).
• Provides reassurance on the phone to patients and families.
• Assists in finding solutions to their questions and/or recognizes the need for an in-person visit.
• Coordinates in-person visit when needed/or requested.
• Assists the patient and family to achieve the desired comfort levels.
• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.
• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).
• Triage RN's who experience technical issues not caused by the company equipment or network are required to report the situation to leadership immediately.
• During times of emergencies, the Triage RN may be required to report to work at a location designated by the company.
• Performs other duties as assigned.

Compensation Pay Rate

$45.00

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.