[Hiring] Peer Support Supervisor @CarePoint Response

Role Description

We’re seeking a Peer Support Supervisor to join CarePoint Response and provide leadership, guidance, and oversight to our Peer Support Specialists across our Call Center, Mobile Crisis Response, and Residential programs. In this role, you’ll play a key part in supporting staff development, promoting recovery-oriented practices, and ensuring the delivery of high-quality, compassionate, and trauma-informed crisis services.

• Work collaboratively with members of the mobile crisis team, call center and residential units.
• Create performance improvement plans for staff when necessary.
• Provide regular documentation for supervision.
• Offer real-time consultation and support to staff managing high-risk or complex situations, including de-escalation and safety planning.
• Model behavior and ethics to the peer specialist.
• Provide support and supervision to peer specialists.
• Build relationships with addiction, mental health, homeless outreach providers, peer recovery supports and other community resources.
• Maintain professional open, effective, and appropriate communication with clients, BCRI staff, management, outside agencies and the public.
• Empower staff to become self-advocates for their own recovery/wellness.
• Provide consistent support through one-on-one supervision, team meetings, debriefings after crisis calls, and ongoing mentorship.
• Coaching and mentoring peer staff, facilitating training and assisting with onboarding of new hires.
• Participate in on-call or after-hours support as needed.

Qualifications

• High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred).
• Peer Support Supervisor Certification is required.
• Strong typing, written communication, and crisis de-escalation skills.
• Minimum of two years of experience working in the field of peer recovery.

Benefits

• Medical, Dental, and Vision Insurance.
• 403(b) Retirement Plan.
• Generous PTO – Vacation, Sick, Personal, and Holidays.
• Tuition Reimbursement & Professional Development Support.
• Be part of an innovative, impact-driven team shaping the future of crisis care.