[Hiring] Peer Support Specialist @Lucet

Role Description

The Peer Support Specialist (PSS) provides peer support services to all members with serious mental illnesses or substance abuse within the assigned region. Under supervision of the Manager, Case Management, the Peer Support Specialist will function as a role model to members, having personally overcome the challenges that recovery represents; exhibiting competency in personal recovery and use of coping skills; serve as a member advocate, providing member information and peer support for members in outpatient and inpatient settings. The PSS performs a wide range of tasks to assist members of all ages, in regaining independence within the community and mastery over their own recovery process. Educational resources and recovery materials will be shared with the members, based on their behavioral health needs. The Peer Support Specialist will also assist members with post-discharge stabilization through outreach calls and through face-to-face interaction and is responsible for making informed aftercare appointments for members being discharged from higher levels of treatment.

Member Recovery & Wellness Planning

• Provide day-to-day support across levels of care, helping members engage in services, navigate transitions, and achieve recovery goals.
• Develop individualized recovery and wellness plans that build on members’ strengths, skills, and resources to promote self-sufficiency and long-term recovery.

Care Coordination & Community Engagement

• Collaborate with case managers, treatment teams, and members to identify actionable steps toward recovery, self-management, and wellness goals.
• Connect members with community resources, peer supports, and natural support networks that align with their behavioral health and recovery needs.

Advocacy, Education & Program Support

• Foster recovery-focused relationships through peer support, self-advocacy, resilience-building, and use of recovery-oriented tools such as WRAP.
• Educate members and providers on benefits, services, and resources while participating in outreach, team activities, training, and ongoing professional development.

Qualifications

• High school diploma or equivalent.
• Self-identify as having personal life experience with the process of recovery from a mental illness and/or substance use disorder.
• Completed local state Peer Specialist Certificate Program.
• 2-3+ years of experience in mental health and substance use recovery advocacy or related field.
• Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat and data processing).
• Excellent written and verbal communication, interpersonal and organization skills.
• State specific certifications may also be considered.
• Valid driver license and proof of insurance.
• Ability to pass background check upon hire and throughout employment.

Requirements

• Ability to effectively communicate and engage others to achieve goals.
• Ability to build trust and establish supportive, recovery-oriented relationships with members.
• Strong active listening and interpersonal skills.
• Ability to effectively use lived experience to inspire hope, recovery, and resilience while maintaining appropriate professional boundaries.
• Demonstrated empathy, compassion, and respect for diverse backgrounds, experiences, and perspectives.
• Resourceful with the ability to identify solutions, navigate barriers, and connect members to appropriate services and supports.
• Ability to work collaboratively as part of an interdisciplinary care team while promoting member-centered outcomes.
• Strong organizational skills with the ability to manage multiple priorities, members, and responsibilities simultaneously.

Benefits

• Hourly compensation between $19.75 - $21 PLUS an annual performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage.
• 401(k) with competitive employer match.
• Company-paid life and disability insurance.
• Paid parental leave and wellbeing incentives.
• Generous paid time off, including volunteer time.
• Flexible spending accounts for healthcare and dependent care.
• Professional development opportunities and tuition reimbursement.
• Remote work flexibility (role-dependent).
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

Working Conditions

• Work is performed from home with company-provided equipment.
• Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds.
• Regular travel to provider facilities or community locations.