[Hiring] Patient Support Supervisor @Shields Health Solutions

Role Description

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment. The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance.

The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time. This role partners closely with internal teams and hospital stakeholders to:

• Meet service level agreements (SLAs)
• Ensure adoption of best practices
• Drive team performance, engagement, and development

Qualifications

• Active Pharmacy Technician license/registration (state-specific)
• National certification (CPhT) required
• 3+ years pharmacy technician experience (specialty pharmacy preferred)
• Prior leadership experience (formal or informal) strongly preferred
• High School Diploma or GED (required)
• Bachelor’s degree (preferred or in progress)
• Leadership/management training (preferred)
• Strong leadership, communication, and team development skills
• Ability to influence, collaborate, and drive results across teams
• Solid operational and analytical skills; ability to identify trends and improve performance
• Proficiency in Microsoft Excel and Word (data analysis, reporting)
• Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
• Highly organized, detail-oriented, and patient-focused
• Ability to manage multiple priorities and maintain confidentiality

Requirements

• Ability to lead both remote and on-site teams
• Willingness to travel up to 20% (if outside core locations)

Benefits

• Fast-growing leader in specialty pharmacy
• Mission-driven, patient-first culture
• Strong career growth and leadership development opportunities
• Collaborative and supportive environment