[Hiring] Patient Support Nurse @Valeris

Role Description

The Patient Support Nurse is a blended role to:

• Facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support.
• Provide medication and disease state education.
• Provide clinical feedback to enhance the clinical portion of patient support programs.

Responsibilities include:

• Provide education and support to patients, caregivers, and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup.
• Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting.
• Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic or virtual setting.
• Evaluate and contribute to the development of program resources.
• Coordinate and utilize resources to share and secure financial options for those with financial need.
• Follow program guidelines and escalate complex cases according to program policy and procedures.
• Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy.
• Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System).
• Support health care provider offices regarding questions, concerns, or challenges with prescription.
• Report and document adverse events and product/safety complaints as per program SOPs.
• Participate in program specific customer meetings and training sessions.
• Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests.
• Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
• Participate in a shared on-call, after hours nurse service that spans multiple programs.
• May be asked to perform related job duties that are not specifically set-forth in this job description.

Qualifications

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states.
• Four or more years of nursing experience; prior telephonic experience a plus.
• Two or more years of Psychiatry Therapeutic Area Experience.
• Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus.
• Ability to communicate clearly and effectively orally and in writing - may be asked to submit a written test sample.
• Proficient with Microsoft products.
• Experience and comfort with a digital CRM required.
• Attention to detail and committed to following through in communication with patients and providers.
• Empathetic listening skills in order to interact effectively with patients and providers.
• Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease.
• Strong customer service experience and skills.
• Must be eligible to obtain licensure in all 50 states!

Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms.
• Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave to support work-life balance.
• Team members receive nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.
• A mission-driven, inclusive culture where your work makes a meaningful impact.