[Hiring] Patient Services Representative @Revo Health

Role Description

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. This is a full-time role working Monday - Thursday 7:30 AM - 4:30 PM, Friday 8:00 AM - 3:00 PM working remotely and potentially floating to any location.

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
• With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist
• Assist in organizing and writing literature for exercises, therapy, and sport programs. May assist in duties related to program development
• May work with sports medicine team for golf program, dance, throwing, etc. with established programs
• May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming Techs
• Clean and stock exam rooms, gym, equipment, and therapy space
• May assist with and/or lead both group and individual fitness classes, if qualified
• Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients
• Assist with check-in for individual and group fitness classes
• Coordinate equipment repair as needed
• Assist with patient transport within the clinic
• Any and all other duties as assigned

Qualifications

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred
• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a Master’s in Athletic Training
• 100 hours of related experience

Requirements

• Ability to comply with company policies, procedures, practices, and business ethics guidelines
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively
• Communicate respectfully and professionally in face-to-face, phone and email interactions
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Benefits

• Actual starting pay will vary based on education, skills, and experience
• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus
• Comprehensive benefits package available for employees working 30+ hours per week, including Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more

Working Conditions

• Ability to sit for extended periods (up to 8 or more hours per day)
• Frequent use of hands and fingers for typing, writing, and handling documents
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to lift and carry office supplies or files weighing up to 20 pounds
• Visual acuity to read electronic and paper documents
• Auditory ability to participate in phone or video calls clearly
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)