[Hiring] Patient Services Representative @Carle Health

Role Description

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

• Coordinates and participates in daily clinic preparation process including:
  • Patient identification
  • Patient check in/out
  • Charge posting
  • Cash management
  • Patient appointment scheduling
  • Patient registration and account set-up
  • Phone calls
• Competent in telephone system, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.
• Serves as a role model by conducting self in a responsible, professional manner.
• Manage all incoming patient care requests related to:
  • In-basket activities
  • Referrals
  • Work queue activity
  • Incoming telephone calls
• Proficient with insurance coverage rules, eligibility, network coverage, and benefits.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations as needed.

Qualifications

• Certifications: None specified
• Education: Associate's Degree
• Work Experience: Basic computer skills; General office equipment

Benefits

• The compensation range for this position is $17.67 per hour - $28.63 per hour.
• Comprehensive benefits package for team members and providers.

Company Description

At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities.

• Nearly 17,000 team members and providers support patient care across central and southeastern Illinois.
• Includes eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers.
• Developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine and Methodist College.
• Magnet® designations for several hospitals, the nation’s highest honor for nursing care.
• Opportunities in several communities throughout central Illinois with potential for growth and life-long careers.