[Hiring] Patient Service Representative @CommonSpirit Health

Role Description

As our Patient Service Representative, you will serve as the essential first point of contact for patients, providing high-quality administrative support that ensures a seamless and efficient intake experience. You will play a vital role in the clinic’s front-office operations by:

• Managing patient records
• Facilitating smooth check-in and check-out processes
• Maintaining compliance with healthcare regulatory standards
• Providing exceptional customer service and accurate data management

Every day you will be responsible for a variety of clerical tasks, including:

• Scheduling appointments
• Answering multi-line phone calls
• Verifying patient insurance information
• Collecting copays and deductible amounts at the time of service
• Scanning critical medical documentation into electronic health records
• Preparing patient charts to ensure clinic readiness
• Following up on missed appointments
• Confirming upcoming visits with patients
• Maintaining high standards of confidentiality

To be successful in this role, you will need a strong foundation in clerical support and a commitment to professional excellence.

Qualifications

• High school diploma or equivalent required
• One year of previous healthcare experience preferred
• Solid understanding of insurance authorization and billing requirements
• Ability to analyze data and coordinate complex daily tasks
• Strong interpersonal skills

Requirements

• High School Graduate or equivalent
• 1 year of healthcare experience, upon hire

Company Description

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.