[Hiring] Patient Scheduling & Registration Specialist @Recover Medical Group

Role Description

As an Engagement Coordinator for Recover, you'll be the first point of contact for people looking to access treatment. You'll handle inbound calls from prospective clients and make outbound calls to individuals referred to our program, helping them understand what Recover offers and getting them started with care.

• Client Outreach & Engagement
  • Answer inbound calls from patients seeking treatment
  • Make outbound calls to referred individuals, building rapport and sharing information about Recover's services
  • Follow up with prospective clients who need additional outreach or who are awaiting insurance enrollment
• Eligibility & Enrollment
  • Confirm insurance status using verification portals
  • Search and manage client records in our electronic health record, creating new charts or updating existing ones as needed
  • Walk clients through enrollment documents and explain the sign-up process
  • Provide warm hand-offs to other resources when clients are not eligible for Recover's services
• Scheduling
  • Schedule initial appointments based on client preferences for timing, provider, and format

This role is fully remote and best suited for someone who is organized, self-motivated, and comfortable working in a fast-paced, client-centered environment. You'll report to the Head of Partnerships.

Qualifications

• Bilingual in Spanish and English
• 1+ year of experience in a client-facing role involving phone-based outreach, intake, admissions, scheduling, or engagement
• Familiarity with healthcare
• Comfortable working independently and managing a high volume of calls and follow-ups
• Strong communication skills with the ability to build rapport quickly and explain processes clearly

Requirements

• Certified or Registered Alcohol Drug Counselor (RADT, CADC-I or higher, or equivalent)
• Experience with EHR systems
• Experience in addiction treatment or behavioral health settings
• Lived experience with substance use disorders

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Holidays)
• Training & Development