[Hiring] Patient Outreach Coordinator @GoldenScript

Role Description

As a Patient Outreach Coordinator on our Medication Safety team, your day is built around patient calls. You'll call patients to share recent results from their providers, ask the questions we need answered to inform their care, and document what you learn so the clinical team can act on it. The rest of your day is the follow-up work that keeps those cases moving: calls to provider offices and pharmacies, faxes out to all three, and the tracking that makes sure nothing sits unanswered.

There are no scheduled visits. You work a queue, make calls all day, and measure the day by the patients you reached. For the right person, that's the appeal.

What You'll Do

• Work through an assigned patient queue, placing 80 outbound calls per day at full ramp
• Share recent results from a patient's provider in plain language, ask screening questions about how they're feeling, and answer what they ask
• Manage your own callback list for patients you can't reach on the first attempt
• Call provider offices and pharmacies, and send and track faxes, to follow up on outstanding requests
• Document every call and touchpoint, and keep practice and pharmacy contact information current
• Escalate clinical questions and medication-related concerns to our clinical team

We're Looking for Someone Who Is

• Genuinely energized by being on the phone. For you, the phone isn't a chore, it's the job
• Exceptional with patients. Warm, well spoken in English and Spanish, and able to put a worried person at ease in the first thirty seconds
• Able to explain a result so the patient actually understands it, without jargon, and comfortable saying it a second way when the first way doesn't land
• Disciplined about documentation, because the call isn't done until it's written up
• At home in a startup: our tools, scripts, and workflows change as we learn, and you'd rather help shape them than wait for a finished playbook

How Success Is Defined

• 80 outbound patient calls per day at full ramp, with a structured onboarding period
• Percentage of patients successfully reached
• Percentage of cases driven to completion or decision each week
• Accuracy and completeness of documentation and practice contact data
• Timeliness on fax and queue tasks

Qualifications

• Bilingual (Spanish/English)
• Medical Assistant or Pharmacy Technician background, with certification (CMA, RMA, CPhT, or similar) or equivalent relevant experience
• 1+ year in a high-volume, phone-based healthcare role (call center, patient outreach, care coordination, medical office, or pharmacy)
• Proven ability to sustain high daily call volume while maintaining quality
• Strong attention to detail and documentation discipline, working across case management and EHR systems
• Basic familiarity with medications and medical terminology

Preferred Qualifications

• Experience in patient care or pharmacy settings
• Experience with older adult or Medicare populations
• Experience at a telehealth or virtual care company

Equal Opportunity

GoldenScript is an equal opportunity employer. We're building a company that reflects the diversity of the population we serve. We're committed to a hiring process that is fair, inclusive, and free from discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.