[Hiring] Patient Navigator @Curana Health

Role Description

The Patient Navigator serves as the first point of contact for patients, managing incoming calls with professionalism and compassion. In this role, the Navigator conducts phone-based assessments to gather medical history and symptoms, evaluates the urgency of patient concerns, and guides individuals to the most appropriate level of care or department. This position also plays a key communication role by relaying information between patients and healthcare teams to ensure coordinated, seamless care across the health network.

Essential Duties & Responsibilities

• Patient Interaction
  • Answer and manage incoming calls in a professional and courteous manner.
  • Greet patients warmly and assist them with inquiries or direct them to the appropriate department.
• Patient Assessment
  • Conduct a thorough assessment of patients’ health concerns over the phone.
  • Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
  • Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.
• Communication
  • Relay messages and information between patients and healthcare teams.
  • Collaborate with other staff members to ensure seamless communication within our health network.

Qualifications

• High School Diploma or equivalent
• Exceptional customer service skills
• Organized and effective communicator
• Ability to maintain confidentiality and handle sensitive information
• Proficient in using computer systems and electronic health records
• Strong problem-solving skills
• Previous experience in a medical office or healthcare setting is preferred
• Team player with a positive attitude

Company Description

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

• Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states.
• Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.
• Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies.
• Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas.