[Hiring] Patient Journey Manager @Kyowa Kirin International

Role Description

Face of KKI, as primary point of contact for HCPs and associated stakeholders. A Field based omnichannel conductor, with intimate knowledge of entire patient journey, focused on delivering a personalised, high value customer experience, shortening the patient journey and improving outcomes aligned with KKI’s Rare Disease portfolio.

Responsibilities

• Primary point of contact for HCPs and stakeholders, an ambassador for Kyowa Kirin
• Build business account strategies with practical insight from the field
• Align and embed projects and plans to the overall brand plan by working cross functionally
• An intimate understanding of entire patient journey
• Scientific and clinical knowledge of Nephrology and Haematology Oncology and KKI products that enables confident scientific and clinical discussion
• Orchestrates and implements and contributes to omnichannel engagement strategy
• Achieve sales target and KPI’s through development of local account plans and execution of core strategy
• Project manage agreed plans and initiatives to deliver on patient focused outcomes, in line with agreed budgetary requirements
• Build networks that reflect entire patient journey, partnering with HCPs to provide solutions that benefit customers, patients and KKI
• Demonstrate a working understanding of health policy, rare disease and pharmaceutical industry environment, and the levers for influencing policy change
• To attend local and international scientific meetings to update knowledge and develop relationships
• Organise and act as a speaker in Clinical Sessions in hospitals in order to update on relevant scientific updates

Qualifications

• ABPI or country scientific equivalent (or achieved within 2 years of commencing role)
• Experience of field Medical or Commercial roles within Rare Disease
• Stakeholder and KEE/TAE management experience
• Digital experience/expertise (multichannel management and Virtual engagement, email, webinar, Zoom/Teams)
• Excellent local language required; good English preferred
• Knowledge of local, regional, and national health systems and care delivery processes

Company Description

At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI a brilliant place to work.